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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Frequently Asked Questions
  • Introduction
  • About FAQAgent Desktop
  • After Call Work
  • Agent Desktop Helper Application
  • Not Ready
  • Outbound Calls
  • Queue
  • Rejecting Calls
  • Selecting Services
  • VoicemailContact Center Administrator
  • Blended Voice
  • Callback
  • Caller ID
  • Email
  • Email SMTP Settings
  • Exporting Recordings
  • Help Screens
  • Hold Music
  • Outbound Campaigns
  • Recordings
  • Scenarios
  • Services
  • Skills
  • Supervisors
  • Users
  • Virtual Queue ConfigurationReporting
  • Aux Codes
  • Customizing Reports
  • Dispositions
  • Interaction Records
  • Interpreting Reports
  • Metrics
  • Removing Users from Reports
  • Report Access
  • Report Execution Error
  • Reporting Database
  • Reviewing Scenario Steps
  • Scheduled Reports
  • Which Report to UseScenario Builder
  • Request Skill Block
    • 1.1 Do the skills assigned using the Request Skill block or Find Agent block affect report statistics?
  • Scenario Blocks
  • VariablesVideo Tutorials
  • Agent Desktop Voicemail Configuration

Request Skill Block

Do the skills assigned using the Request Skill block or Find Agent block affect report statistics?

The reports are only affected by skills assigned using the Request Skill or Service block or the skills assigned on scenario start (via dial-in entry configuration). The Find Agent block does not affect statistics.

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