From Bright Pattern Documentation
• 5.2 • 5.3
Contents
- Mobile/Web API Specification Introduction
- Purpose
- Audience
- Sample ApplicationsAPI Methods
- General Information
- Check Availability
- Expected Parameters
- Request Chat
- Request SMS Chat Session
- Get Active Chat
- Send Events
- Get Chat History
- Get New Chat Events
- Upload File
- Get File
- Get Agent Profile Photo API Events
- Client Events
- Server Events
- Signaling Message Types
Purpose
The Bright Pattern Contact Center Mobile/Web API Specification describes the methods, responses, and events of the Mobile API.
The Mobile API allows developers to integrate chat and voice interactions with mobile devices or third-party applications. This API can be used for development of rich contact applications, such as customer-facing mobile and web applications for advanced chat, voice, and video communications with Bright Pattern Contact Center-based contact centers.