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• 5.2

Contents

About

The Bright Pattern Contact Center Recording Retrieval API Specification describes the methods and responses of the Recording Retrieval API, which service providers can use to download recording audio files and metadata.

The following methods are supported:

Audience

This guide is intended for the IT personnel responsible for the data infrastructure of Bright Pattern Contact Center-based contact centers. Readers of this guide are expected to have expertise in web application development as well as a solid understanding of contact center operations and resources that are involved in such operations.

For general information about tenant management, see the Bright Pattern Contact Center Service Provider Guide.

For information about tenant configuration, see the Contact Center Administrator Guide.

Prerequisites

To use this API, users must be granted the Allow recording export API access privilege.

Authentication

The OAuth 2.0 Client Credentials Grant (RFC 6749, Section 4.4) is used to authenticate clients of this API. The user name is checked against the list of users configured for the provider and for having an appropriate role/privilege to add/delete/import tenants.

See Request Access Token in List API for more information.

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