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< 5.2:Sfdc-integration-guide
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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Salesforce.com Integration Guide
    • Introduction
  • Purpose
  • Audience
  • Integration ScopeIntegration Steps
  • Prerequisites
  • Importing a Call Center Definition File
  • Installing a Managed Package
  • Configuring Call Center Parameters
  • Enabling Single Sign-On
  • Enabling SFDC Data Access from Scenarios
  • Importing Calling Lists and Exporting Campaign Results
  • Customizing SFDC Activity Objects
  • Configuring SFDC Data Screen Pop for Outbound Preview CampaignsFrequently Asked Questions
  • Searching for a Contact Using the Salesforce.com Search Block
  • Locating or Creating Screen Pop URLs for an SFDC Object
  • Enabling the Service Console or Service Cloud
  • Pausing and Resuming Recordings
  • How to Remove SFDC Integration

Enabling the Service Console or Service Cloud

  • From Administrator (or Administration Setup), select App Setup > Create > Apps.
  • Create a new app or select an existing app, and check Console.


Sfdc-integration-guide-image43.png


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