- General Information
- How to Access the Chat Widget Configuration Application
- User Interface Overview
- Working with Form Fields
- Chat Widget Configuration Application
- Chat Widget Styling
- Chat Initiation via Contact Tabs
- Proactive Offer
- On-page Initiation Form
- In-Scenario and Manually-Sent Forms
- Application Notes
This guide is intended for professionals responsible for the design, development, and testing of agent desktop applications in your contact center.
Participants are expected to be familiar with general principles of web design and to have a solid understanding of contact center operations and resources that are involved in such operations, including agents and teams, services and skills, schedules, and access points.