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5.19
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5.2
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5.3
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5.8
Contents
Desktop Integration API .NET Version Tutorial
Desktop Integration API .NET Version Tutorial
Introduction
Purpose
Audience
Tutorial
General Information
Project and Code Setup
Threading Model
Agent Login
Agent State
Services
Making a call
Transfers
Conference
Receiving a call
Call States
Wrapping Up After-call Work
Entering Dispositions and Notes
Directory
Recent Interactions
Favorites
Notifications