• 5.19 • 5.3 • 5.8

addInteractionRenderedHandler(callback)

Gets information about an active interaction.

Request

Syntax

window.bpspat.api.addInteractionRenderedHandler(callback)
callback = function(data) {
} 

Arguments

Parameter	Type	Description
callback	function	JavaScript method executed when API method request is completed

Response

The response object may contain the following fields.

Name	Data Type	Description	Example
data.item.id	string	Interaction ID	"121212121"
data.global_id	string	Global interaction ID (GIID)	"asd234asdf234df"
data.phone_number	string	Customer phone number	"4151234567"
data.service	string	Name of the service handling the interaction	"Inbound Voice"
data.screenpop_data	string	Information shown on screen-pop	"Case: 123123"

Example

{
	data.item_id: "123123123";
	data.global_id: "asd234asdf234df"
	data.phone_number: "55511122233"
	data.service: "Customer Support"
	data.screenpop_data: "Case: 123123"
	data.service: "Customer Support";

}

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