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• 5.3

Contents

Purpose

The Embedded Agent Desktop SDK Specification describes the Bright Pattern Agent Desktop SDK, which incorporates the Bright Pattern Embedded Agent Desktop API.

The SDK supports requests for information about agent states and interactions, as well as control over agent and supervisor login, status, call flow, call recordings, transfers, and outbound dialing. The SDK is available in the latest release of Bright Pattern Contact Center.

ControlRecord1b-53.png


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