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• 5.3

Contents

Purpose

The Embedded Agent Desktop SDK Specification describes the Bright Pattern Agent Desktop SDK, which incorporates the Bright Pattern Embedded Agent Desktop API.

The SDK supports requests for information about agent states and interactions, as well as control over agent and supervisor login, status, call flow, call recordings, transfers, and outbound dialing. The SDK is available in the latest release of Bright Pattern Contact Center.

Try It Now

You can give the SDK a spin by copying the following URL into your web browser's address field and replacing the placeholder "corp" with the name of your Bright Pattern Contact Center instance:

https://corp.brightpattern.com/agentdesktop/AgentDesktopSdkTest.jsp

Then log in to Agent Desktop and click Get State to get started.


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