From Bright Pattern Documentation
< 5.3:Faq
• 5.2 • 5.3
Contents
- Frequently Asked Questions Introduction
- About FAQAgent Desktop
- After Call Work
- Agent Desktop Helper Application
- Not Ready
- Outbound Calls
- Queue
- Rejecting Calls
- Selecting Services
- Spam
- VoicemailContact Center Administrator
- Blended Voice
- Callback
- Caller ID
- Email SMTP Settings
- Exporting Recordings
- Help Screens
- Hold Music
- Lists
- Outbound Campaigns
- Recordings
- Recovering Past Recordings
- Scenarios
- Services
- Skills
- Supervisors
- Users
- Virtual Queue ConfigurationReporting
- Aux Codes
- Customizing Reports
- Dispositions
- Interaction Records
- Interpreting Reports
- Metrics
- Removing Users from Reports
- Report Access
- Report Execution Error
- Reporting Database
- Reviewing Scenario Steps
- Scheduled Reports
- Which Report to UseScenario Builder
- Request Skill Block
- Scenario Blocks
- VariablesVideo Tutorials
- Agent Desktop Voicemail Configuration
After Call Work
What could be driving up After Call Work (ACW) time so high?
In your current configuration, the ACW state could require agents to select the “checkmark” button to indicate that they are done. If ACW time is considered to be too high, you can set a timer on ACW on a team-wide basis. You may set a timer on ACW time by logging in as Admin to the Contact Center Administrator application and navigating to Configuration > Users & Teams > Teams.
For more information, see the Contact Center Administrator Guide, section Teams, and read the information about Exit After Call Work.