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From Bright Pattern Documentation
< 5.3:Faq
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  1. Frequently Asked Questions
  2. Users
• 5.2 • 5.3

Contents

    Frequently Asked Questions
  • Introduction
    • About FAQ
  • Agent Desktop
    • After Call Work
    • Agent Desktop Helper Application
    • Not Ready
    • Outbound Calls
    • Queue
    • Rejecting Calls
    • Selecting Services
    • Spam
    • Voicemail
  • Contact Center Administrator
    • Blended Voice
    • Callback
    • Caller ID
    • Email
    • Email SMTP Settings
    • Exporting Recordings
    • Help Screens
    • Hold Music
    • Lists
    • Outbound Campaigns
    • Recordings
    • Recovering Past Recordings
    • Scenarios
    • Services
    • Skills
    • Supervisors
    • 1 Users
      • 1.1 When a user changes his or her name, how can we make that change without impacting that user's metrics?
    • Virtual Queue Configuration
  • Reporting
    • Aux Codes
    • Customizing Reports
    • Dispositions
    • Interaction Records
    • Interpreting Reports
    • Metrics
    • Removing Users from Reports
    • Report Access
    • Report Execution Error
    • Reporting Database
    • Reviewing Scenario Steps
    • Scheduled Reports
    • Which Report to Use
  • Scenario Builder
    • Request Skill Block
    • Scenario Blocks
    • Variables
  • Video Tutorials
    • Agent Desktop Voicemail Configuration

Users

When a user changes his or her name, how can we make that change without impacting that user's metrics?

The username cannot be changed. A new username would need to be created, which would impact previous reports and metrics. You can, however, change display name (first/last) without any impact to reporting.
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