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From Bright Pattern Documentation
< 5.3:Faq
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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • Frequently Asked Questions
  • Introduction
  • About FAQAgent Desktop
  • After Call Work
  • Agent Desktop Helper Application
  • Not Ready
  • Outbound Calls
  • Queue
  • Rejecting Calls
  • Selecting Services
  • Spam
  • VoicemailContact Center Administrator
  • Blended Voice
  • Callback
  • Caller ID
  • Email
  • Email SMTP Settings
  • Exporting Recordings
  • Help Screens
  • Hold Music
  • Lists
  • Outbound Campaigns
  • Recordings
  • Recovering Past Recordings
  • Scenarios
  • Services
  • Skills
  • Supervisors
  • Users
    • 1.1 When a user changes his or her name, how can we make that change without impacting that user's metrics?
  • Virtual Queue ConfigurationReporting
  • Aux Codes
  • Customizing Reports
  • Dispositions
  • Interaction Records
  • Interpreting Reports
  • Metrics
  • Removing Users from Reports
  • Report Access
  • Report Execution Error
  • Reporting Database
  • Reviewing Scenario Steps
  • Scheduled Reports
  • Which Report to UseScenario Builder
  • Request Skill Block
  • Scenario Blocks
  • VariablesVideo Tutorials
  • Agent Desktop Voicemail Configuration

Users

When a user changes his or her name, how can we make that change without impacting that user's metrics?

The username cannot be changed. A new username would need to be created, which would impact previous reports and metrics. You can, however, change display name (first/last) without any impact to reporting.

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