- Reporting Database Specification Introduction
- How to Use This Guide Statistical Data
- General Information About Statistical Data
- concurrent_usersDetailed Records
- General Information About Detailed Records
This guide is intended primarily for professionals responsible for the design, development, and testing of custom applications and reports in your contact center.
Readers are expected to have experience with relational databases and reporting tools, as well as a solid understanding of contact center operations and resources that are involved in such operations.