From Bright Pattern Documentation
Exercises
- Overview
- Scenario Builder Basics
- All Scenario Exercises
- Create a Basic Scenario
- Pop Case or Contact Information
- Chat Scenario That Uses Bots
- How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
- How to Blacklist Specific Phone Numbers
- Distribute Surveys to a Percentage of Random Customers
- How to Configure Last-Agent Routing Using the Internal Database
- Route Callers to the Last Agent and Provide a Voicemail Option
- Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
- Skill-Based Call Routing with an Auto Attendant Choice
- Voice Scenario Survey
- Use Conversational IVR in a Scenario
- Scenario Example
- Downloadable Scenario Templates