- Scenario Builder Reference Guide Introduction
- Scenario Builder OverviewExercises
- Scenario-Building ExercisesScenario Blocks Definitions
- Scenario BlocksReference
- Scenario Reference Material
In order to maximize the effectiveness of your scenarios, this guide provides reference material on variables, expressions. Variables and expressions allow your scenarios to pass information from your customers to your contact center and agents, as well as parse data.
Variables and Expressions