From Bright Pattern Documentation
API Properties
connected
This is used to check if the API is connected to Agent Desktop.
It is True if evtApiUp was called before. It is False if evtApiDown was called or evtApiUp was never called.
Type
boolean
calls
This is used to collect calls on the agent’s phone (there may be more than one call).
See the description of auxiliary class DesktopControlAPI.Call.
Type
System.Collections.Generic.Dictionary
<string,DesktopControlAPI.Call>