From Bright Pattern Documentation
Jump to: navigation, search
This page contains changes which are not marked for translation.

• 5.3

Contents

About

Bright Pattern Contact Center software integrates with Surfly, a co-browsing solution, in order to allow co-browsing between agents in the Agent Desktop application and customers viewing specific web resources. Co-browsing is an ideal solution for helping customers negotiate confusing web pages, fill out complex forms, and so forth.

The Surfly Integration Guide describes how to do the following:

  • Configuring your Surfly account’s settings to optimize Bright Pattern Contact Center integration
  • Configuring a co-browsing integration account
  • Adding the integration account to a messaging/chat scenario entry
  • Training your agents how to operate co-browsing with customers


Next >