The Bright Pattern Contact Center Wallboard User Guide describes the elements of the Wallboard Builder application that you see and interact with through Agent Desktop. These elements include menu options descriptions, an explanation of wallboard screen rotation, additional features, and an explanation of the metrics used therein.
Many elements within the wallboard are customizable. For more information on this, please refer to the Wallboard Builder Reference Guide. In order to customize the wallboard, additional privileges may be required and are detailed in the Contact Center Administrator Guide.