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ADAPI
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| NADAPI | |
| CAgentPlace | Agent Place class. Derived from AgentSession and provides high level API functionality |
| CAgentSession | The agent session class. Manages connection to the server, authentication and transport. The AgentSession objects cannot be instantiated directly, create AgentPlace object instead |
| CAgentStateReason | Describes the reason for ACD Not Ready state |
| CAudioNotification | Audio notification information |
| CCall | The class represents the voice call |
| CCallParty | Class described the single party of phone call |
| CContact | Class describes single CRM Contact |
| CDirectoryCategory | Class describes the directory category |
| CDirectoryItem | Class described a single directory item |
| CDisposition | Class describes the item disposition |
| CFavorite | Class described a single item in the user's Favorites list |
| CItem | Class describes one item (interaction) assigned to the user. This maybe phone call, chat session etc |
| CListRecordAddress | Calling list record address data |
| CListRecordData | Calling list record data |
| CPhoneCapabilities | Class described the capabilities of the phone the user is logged in with |
| CRecent | Class describes individual item in Recents list |
| CService | Class describes the Service object |
| CTeam | Class describes a team of users |
| CUser | Class describes single user |
| CUserState | Describes user's state |
| CWorkitem | Outbound workitem data |