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• 5.19 • 5.3 • 5.8

Quality Evaluators

  • Omni QM for Quality Evaluators
  • How to Evaluate Interactions
  • Evaluating Consult Calls
  • Resolving Disputed Evaluations
  • How to Complete Calibrations
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Retrieved from "https://help.brightpattern.com/index.php?title=5.19:QM/QualityEvaluators&oldid=145520"

Contentsto top

  • Omni QM Guide
    • Introduction
  • About
  • Process
  • Why We Created Omni QMTutorials
  • Omni QM for Agents
  • Omni QM for Supervisors
  • Omni QM for Quality Evaluators
  • Omni QM for AdminsReference
  • QM Configuration
  • Evaluation Forms
  • Eval Home
  • Eval Console
  • Quality Score Widgets
  • QM Reports