Package 

Interface ContactCenterCommunicating

    • Method Detail

      • getChatHistory

         abstract Unit getChatHistory(String chatID, Function1<Result<List<ContactCenterEvent>, Error>, Unit> completion)

        Returns all client events and all server events for the current session. Multiple event objects can be returned; each event's timestamp attribute can be used to restore the correct message order.

        Parameters:
        chatID - The current chat ID
        completion - : Chat client and server events or Error otherwise

      • getCaseHistory

         abstract Unit getCaseHistory(String chatID, Function1<Result<ChatSessionCaseHistoryDto, Error>, Unit> completion)

        Returns all client events and all server events for all sessions related to the CRM case defined by the scenario which handles a current chat session. For each session, multiple event objects can be returned; each event's timestamp attribute can be used to restore the correct message order.

        Parameters:
        chatID - The current chat ID
        completion - : Chat sessions with client and server events or Error otherwise

      • requestChat

         abstract Unit requestChat(String phoneNumber, String from, JSONObject parameters, Function1<Result<ContactCenterChatSessionProperties, Error>, Unit> completion)

        Request Chat initiates a chat session. It provides values of all or some of the expected parameters, and it may also contain the phone number of the mobile device. Note that if the mobile scenario entry is not configured for automatic callback, the agent can still use this number to call the mobile user manually, either upon the agent's own initiative or when asked to do this via a chat message from the mobile user.

        Parameters:
        phoneNumber - : phone number for callback, if necessary
        from - : Propagated into scenario variable $(item.from).
        parameters - : Additional parameters.
        completion - : Returns chat session properties that includes chatID or Error otherwise

      • sendChatMessage

         abstract Unit sendChatMessage(String chatID, String message, UUID messageID, Function1<Result<String, Error>, Unit> completion)

        Send a chat message. Before message is sent the function generates a messageID which is returned in a completion

        Parameters:
        chatID - : The current chat ID
        message - : Text of the message
        completion - : Returns messageID in the format chatId:messageNumber where messageNumber is ordinal number of the given message in the chat exchange or Error otherwise

      • chatMessageDelivered

         abstract Unit chatMessageDelivered(String chatID, String messageID, Function1<Result<String, Error>, Unit> completion)

        Confirms that a chat message has been delivered to the application

        Parameters:
        chatID - : The current chat ID
        messageID - : The message ID
        completion - : Returns .success or Error otherwise

      • chatMessageRead

         abstract Unit chatMessageRead(String chatID, String messageID, Function1<Result<String, Error>, Unit> completion)

        Confirms that a chat message has been read by the user

        Parameters:
        chatID - : The current chat ID
        messageID - : The message ID
        completion - : Returns .success or Error otherwise

      • chatTyping

         abstract Unit chatTyping(String chatID, Function1<Result<String, Error>, Unit> completion)

        Informs that a user started to type in a new chat message

        Parameters:
        chatID - : The current chat ID
        completion - : Returns .success or Error otherwise

      • chatNotTyping

         abstract Unit chatNotTyping(String chatID, Function1<Result<String, Error>, Unit> completion)

        Informs that a user stopped to type in a new chat message

        Parameters:
        chatID - : The current chat ID
        completion - : Returns .success or Error otherwise

      • disconnectChat

         abstract Unit disconnectChat(String chatID, Function1<Result<String, Error>, Unit> completion)

        Request to disconnect chat conversation but keep the session active. Server may continue communicating with the client

        Parameters:
        chatID - : The current chat ID
        completion - : Returns .success or Error otherwise

      • endChat

         abstract Unit endChat(String chatID, Function1<Result<String, Error>, Unit> completion)

        Request to disconnect chat conversation and complete the session. Server will not continue communicating with the client once request is sent

        Parameters:
        chatID - : The current chat ID
        completion - : Returns .success or Error otherwise

      • subscribeForRemoteNotificationsAPNs

         abstract Unit subscribeForRemoteNotificationsAPNs(String chatID, String deviceToken, Function1<Result<Void, Error>, Unit> completion)

        Subscribes for push notifications from APNs server This function should be called each time chatID is changed

        Parameters:
        chatID - : The current chat ID
        deviceToken - : Unique to both the device and the app.
        completion - : Returns .success or Error otherwise

      • subscribeForRemoteNotificationsFirebase

         abstract Unit subscribeForRemoteNotificationsFirebase(String chatID, String deviceToken, Function1<Result<String, Error>, Unit> completion)

        Subscribes for push notifications from APNs server when using Firebase service. Firebase gives one more layer of flexibility to have event more granular control of notifications that are sent to the users devices.

        This function should be called each time chatID is changed

        Parameters:
        chatID - : The current chat ID
        deviceToken - : Unique to both the device and the app.
        completion - : Returns .success or x-source-tag://ContactCenterError otherwise

      • appDidReceiveMessage

         abstract Unit appDidReceiveMessage(Map<Object, Object> userInfo)

        Notify contact center library about new remote notification

        Parameters:
        userInfo - : Contains a payload with a new event from a backend which is received in didReceiveRemoteNotification or userNotificationCenter

      • closeCase

         abstract Unit closeCase(String chatID, Function1<Result<String, Error>, Unit> completion)

        Closes the CRM case defined by the scenario which handles a current chat session.

        Parameters:
        chatID - : The current chat ID
        completion - : Returns .success or x-source-tag://ContactCenterError otherwise

      • getTenantURL

         abstract String getTenantURL()

        Identifies your contact center. It corresponds to the domain name of your contact center that you see in the upper right corner of the Contact Center Administrator application after login.

      • getAppID

         abstract String getAppID()

        Unique identifier of the Messaging/Chat scenario entry that will be used to associate your application with a specific scenario

      • getClientID

         abstract String getClientID()

        Unique identifier of the client application. It is used to identify communication sessions of a particular instance of the mobile application (i.e., of a specific mobile device). It must be generated by the mobile application in the UUID format. If clientId is set to WebChat, HTTP cookies will be used for client identification.