Describes user's state. More...

Properties
PresenceState	presenceState `[get]`
	User's presence state. More...

AgentState	agentState `[get]`
	User (agent)'s ACD state. More...

string	reason `[get]`
	The reason for ACD Not Ready state, if any. More...

int	timeout `[get]`
	The timeout before current ACD state automatically changes. More...

int	duration `[get]`
	The duraton in current state. More...

AgentState	nextAgentState `[get]`
	The next ACD state the user will switch to by the server after current interaction is completed. More...

string	nextReason `[get]`
	The reason for teh next ACD Not Ready state, if any. More...

Detailed Description

Describes user's state.

Property Documentation

AgentState ADAPI.UserState.agentState

get

User (agent)'s ACD state.

int ADAPI.UserState.duration

get

The duraton in current state.

AgentState ADAPI.UserState.nextAgentState

get

The next ACD state the user will switch to by the server after current interaction is completed.

string ADAPI.UserState.nextReason

get

The reason for teh next ACD Not Ready state, if any.

PresenceState ADAPI.UserState.presenceState

get

User's presence state.

string ADAPI.UserState.reason

get

The reason for ACD Not Ready state, if any.

int ADAPI.UserState.timeout

get

The timeout before current ACD state automatically changes.

The documentation for this class was generated from the following file: