View source for 5.19:Workflow-builder-reference-guide/SendMessagePlus

= Send Message+ =
The Send Message+ block sends messages in a workflow. Messages are sent over chat channels like SMS and messenger. Each channel provides similar options with variations explained in each channel's section.

:* [[#SMS | SMS]]
:* [[#Messenger | Messenger]]

==SMS==
When '''Chat channel''' SMS is selected, the Send Message+ scenario block sends a message to a number specified in the '''Send to this number''' field.

{{Image750|2022-12-21_11_43_15-send-message-block-workflow-sms-messengers.png|The Send Message+ block in Workflow Builder set to the '''SMS''' chat channel, showing the '''Send Error''' conditional exit.}}

===Conditional Exits===
; Send error
: Allows further processing if the attempt to send a text message returns an error.

===Settings===
; Message
: The text to send. Variables in the $(varname) format can be used. HTML tags will not be interpreted as markup and will appear as plain text in the message.

; Send using this chat service
: A list of chat services.

; Send to this number
: The number to which the message will be sent. Variables in the $(varname) format can be used.

==Messenger==
When '''Chat channel''' Messenger is selected, the Send Message+ workflow block sends a message to the messenger address specified in the '''Messenger <nowiki>"type: address"</nowiki>''' field. 

{{Image750|2022-12-21_11_43_15-send-message-block-workflow-messenger-messengers.png|The Send Message+ block in Workflow Builder set to the '''SMS''' chat channel, showing the '''Send Error''' conditional exit.}}

===Conditional Exits===
; Send error
: Allows further processing if the attempt to send a text message returns an error.

{{Note | Messenger errors are delivered asynchronously, so the '''Send Message+''' block might not exit to the '''Send Error''' conditional exit on error, but the error details propagate to the variables ''$(sendMesageResultCode)'' and ''$(sendMesageResultBody)''. }}

===Settings===
; Message
: The text to send. Variables in the $(varname) format can be used. HTML tags will be rendered as markup in [[Chat-widget-configuration-guide/UserInterfaceOverview| Chat Widget]] messages, but may be rendered as plain text in other messaging channels.

; Send using this chat service
: A list of chat services.

; Messenger <nowiki>"type: address"</nowiki>
: The messenger address to which the message will be sent. Variables in the $(varname) format can be used.
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