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The Call Number component is a button which, when clicked, will initiate a call to the specified number.
 
The Call Number component is a button which, when clicked, will initiate a call to the specified number.
  
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To add this component to your activity form, hold and drag the component from the component menu on the left, onto the blank form on the right.
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'''Note''': This control is supported in version 5.x for forms created in the Form Builder application version 3.x. For component properties, see Bright Pattern Contact Center Documentation [https://help3x.brightpattern.com/3.18:Form-builder-reference-guide/CallNumber version 3.x].
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'''Note''': This control is supported in version 5.x for forms created in the Form Builder application version 3.x.
 
  
  
 
[[File:Activity-Form-Call-Number.png|225px|Activity form Call Number component]]
 
[[File:Activity-Form-Call-Number.png|225px|Activity form Call Number component]]
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== Settings ==
 
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[[File:Call-Number-Properties-50.png|450px|thumbnail|center|Call Number component settings]]
 
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=== Style ===
 
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Select or define the [[form-builder-reference-guide/FormBuilderOverview|text style]] for this element. Choose from the following options:
 
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* << None >>
 
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* Text
 
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* Title
 
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* Label
 
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* Hyperlink
 
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* Note
 
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Selecting the '''show as link''' checkbox will make the call number be displayed as a clickable link for direct calling.
 
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=== Label text ===
 
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Enter text to be displayed on the button. Clicking '''$()''' will map the label text field with the selected variable in the ''$(varname)'' format. In this example, the label text field is mapped to the mobile phone variable, which creates label text ''$(Contact.phones[MOBILE].phone)''.
 
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=== Number to call ===
 
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Enter the number to be called. This can be a static number or a scenario variable in the ''$(varname)'' format. Clicking '''$()''' will map the label text field with the selected variable in the ''$(varname)'' format.
 
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=== Validation URL ===
 
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When the parameter is defined for the Disposition button, the URL is called when the Disposition button is clicked. If anything but "200 OK" is received, an error message is displayed: ''The call selected is not allowed''.
 

Latest revision as of 21:50, 9 September 2021

• English
• 5.19 • 5.3 • 5.8

Call Number

The Call Number component is a button which, when clicked, will initiate a call to the specified number.

Note: This control is supported in version 5.x for forms created in the Form Builder application version 3.x. For component properties, see Bright Pattern Contact Center Documentation version 3.x.


Activity form Call Number component

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