5.2:Contact-center-administrator-guide/Audience

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• 5.19 • 5.2 • 5.3 • 5.8

<translate>= Audience= The Contact Center Administrator Guide is intended to be used by personnel responsible for contact center operations, such as the following:

• Contact center services and interaction processing scenarios definition
• Contact center workforce management
• Contact center efficiency and quality of customer service assessment
• Outbound campaign definition and execution
• General contact center management
• Contact center reporting and quality monitoring

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