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<translate>=Scenario Builder Reference Guide=
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=Scenario Builder Reference Guide=
 
Introduction
 
Introduction
*[[scenario-builder-reference-guide/Purpose | Purpose]]
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*[[scenario-builder-reference-guide/About | About]]
*[[scenario-builder-reference-guide/Audience |  Audience]]
 
About the Application
 
 
*[[scenario-builder-reference-guide/ScenarioBuilderOverview |  Scenario Builder Overview]]
 
*[[scenario-builder-reference-guide/ScenarioBuilderOverview |  Scenario Builder Overview]]
Scenario-Building Exercises
+
Exercises
*[[scenario-builder-reference-guide/AllScenarioExercises |  All Scenario Exercises]]
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*[[scenario-builder-reference-guide/Exercises/Overview | Scenario-Building Exercises]]
*[[scenario-builder-reference-guide/ScenarioBuilderBasics | Scenario Builder Basics]]
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Scenario Blocks Definitions
*[[scenario-builder-reference-guide/HowtoCreateaBasicScenario |  How to Create a Basic Scenario]]
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*[[scenario-builder-reference-guide/AboutScenarioBlocks | Scenario Blocks]]
*[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots |  How to Create a Chat Scenario That Uses Bots]]
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Reference
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]]
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*[[Scenario-builder-reference-guide/Reference/Overview | Scenario Reference Material]]
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers |  How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]]
 
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail |  How to Create a Voice Scenario That Routes Callers to the Last Agent and Provides a Voicemail Option]]
 
*[[scenario-builder-reference-guide/HowtoCreateaVoiceScenariowithaSurvey |  How to Create a Voice Scenario with a Survey]]
 
*[[scenario-builder-reference-guide/ScenarioExample | Scenario Example]]
 
Downloadable Templates
 
*[[scenario-builder-reference-guide/AllScenarioTemplates |  All Scenario Templates]]
 
Scenario Block Definitions
 
*[[scenario-builder-reference-guide/Accept |  Accept]]
 
*[[scenario-builder-reference-guide/AddtoCallingList |  Add to Calling List]]
 
*[[scenario-builder-reference-guide/Answer |  Answer]]
 
*[[scenario-builder-reference-guide/AskaBot |  Ask a Bot]]
 
*[[scenario-builder-reference-guide/AttachedData |  Attached Data]]
 
*[[scenario-builder-reference-guide/BrightPatternCreateObject |  Bright Pattern Create Object]]
 
*[[scenario-builder-reference-guide/BrightPatternDeleteObject |  Bright Pattern Delete Object]]
 
*[[scenario-builder-reference-guide/BrightPatternSearchObject |  Bright Pattern Search Object]]
 
*[[scenario-builder-reference-guide/BrightPatternUpdateObject |  Bright Pattern Update Object]]
 
*[[scenario-builder-reference-guide/ChatBotSelectAccount |  Chat Bot Select Account]]
 
*[[scenario-builder-reference-guide/CollectDigits |  Collect Digits]]
 
*[[scenario-builder-reference-guide/Comment |  Comment]]
 
*[[scenario-builder-reference-guide/ConnectCall |  Connect Call]]
 
*[[scenario-builder-reference-guide/ConnectChat |  Connect Chat ]]
 
*[[scenario-builder-reference-guide/DBExecute |  DB Execute]]
 
*[[scenario-builder-reference-guide/EMail |  EMail]]
 
*[[scenario-builder-reference-guide/ExceptionHandler |  Exception Handler]]
 
*[[scenario-builder-reference-guide/Exit |  Exit]]
 
*[[scenario-builder-reference-guide/FetchURL |  Fetch URL]]
 
*[[scenario-builder-reference-guide/FindAgent |  Find Agent ]]
 
*[[scenario-builder-reference-guide/GetNextRecord |  Get Next Record]]
 
*[[scenario-builder-reference-guide/GetStatistics |  Get Statistics]]
 
*[[scenario-builder-reference-guide/GetUserConfiguration |  Get User Configuration]]
 
*[[scenario-builder-reference-guide/Goto |  Goto]]
 
*[[scenario-builder-reference-guide/IdentifyContact |  Identify Contact]]
 
*[[scenario-builder-reference-guide/If |  If]]
 
*[[scenario-builder-reference-guide/InternalMessage |  Internal Message]]
 
*[[scenario-builder-reference-guide/Log |  Log]]
 
*[[scenario-builder-reference-guide/Menu |  Menu]]
 
*[[scenario-builder-reference-guide/PlayListen |  Play-Listen]]
 
*[[scenario-builder-reference-guide/PlayPrompt |  Play Prompt]]
 
*[[scenario-builder-reference-guide/Record |  Record]]
 
*[[scenario-builder-reference-guide/RequestCallback |  Request Callback]]
 
*[[scenario-builder-reference-guide/RequestInput |  Request Input]]
 
*[[scenario-builder-reference-guide/RequestSkillorService |  Request Skill or Service]]
 
*[[scenario-builder-reference-guide/RetrieveInternalRecord |  Retrieve Internal Record]]
 
*[[scenario-builder-reference-guide/RightNowCreateObject |  RightNow Create Object]]
 
*[[scenario-builder-reference-guide/RightNowScreenPop |  RightNow Screen Pop]]
 
*[[scenario-builder-reference-guide/RightNowSearch |  RightNow Search]]
 
*[[scenario-builder-reference-guide/RightNowSelectAccount |  RightNow Select Account]]
 
*[[scenario-builder-reference-guide/RightNowUpdate |  RightNow Update]]
 
*[[scenario-builder-reference-guide/Salesforce.comDelete |  Salesforce.com Delete]]
 
*[[scenario-builder-reference-guide/Salesforce.comInsert |  Salesforce.com Insert]]
 
*[[scenario-builder-reference-guide/Salesforce.comScreenpop |  Salesforce.com Screenpop]]
 
*[[scenario-builder-reference-guide/Salesforce.comSearch |  Salesforce.com Search]]
 
*[[scenario-builder-reference-guide/Salesforce.comSelectAccount |  Salesforce.com Select Account]]
 
*[[scenario-builder-reference-guide/Salesforce.comUpdate |  Salesforce.com Update]]
 
*[[scenario-builder-reference-guide/SaveSurveyResponse |  Save Survey Response]]
 
*[[scenario-builder-reference-guide/SearchDirectory |  Search Directory]]
 
*[[scenario-builder-reference-guide/Self-ServiceProvided |  Self-Service Provided]]
 
*[[scenario-builder-reference-guide/SendMessage |  Send Message]]
 
*[[scenario-builder-reference-guide/ServiceNowCreateObject |  ServiceNow Create Object]]
 
*[[scenario-builder-reference-guide/ServiceNowScreenPop |  ServiceNow Screen Pop]]
 
*[[scenario-builder-reference-guide/ServiceNowSearch |  ServiceNow Search]]
 
*[[scenario-builder-reference-guide/ServiceNowSelectAccount |  ServiceNow Select Account]]
 
*[[scenario-builder-reference-guide/ServiceNowUpdateObject |  ServiceNow Update Object]]
 
*[[scenario-builder-reference-guide/SetAgentState |  Set Agent State]]
 
*[[scenario-builder-reference-guide/SetCase |  Set Case]]
 
*[[scenario-builder-reference-guide/SetCustomReportingField |  Set Custom Reporting Field]]
 
*[[scenario-builder-reference-guide/SetDisposition |  Set Disposition]]
 
*[[scenario-builder-reference-guide/SetPriority |  Set Priority]]
 
*[[scenario-builder-reference-guide/SetPromptLanguage |  Set Prompt Language]]
 
*[[scenario-builder-reference-guide/SetVariable |  Set Variable]]
 
*[[scenario-builder-reference-guide/StartAnotherScenario |  Start Another Scenario]]
 
*[[scenario-builder-reference-guide/StopPrompt |  Stop Prompt]]
 
*[[scenario-builder-reference-guide/Voicemail |  Voicemail]]
 
*[[scenario-builder-reference-guide/Wait |  Wait]]
 
*[[scenario-builder-reference-guide/WebScreenPop |  Web Screen Pop]]
 
*[[scenario-builder-reference-guide/ZendeskCreateObject |  Zendesk Create Object]]
 
*[[scenario-builder-reference-guide/ZendeskScreenPop |  Zendesk Screen Pop]]
 
*[[scenario-builder-reference-guide/ZendeskSearch |  Zendesk Search]]
 
*[[scenario-builder-reference-guide/ZendeskSelectAccount |  Zendesk Select Account]]
 
*[[scenario-builder-reference-guide/ZendeskUpdate |  Zendesk Update Object ]]
 
Variables and Expressions
 
*[[scenario-builder-reference-guide/Variables |  Variables]]
 
*[[scenario-builder-reference-guide/StringExpressions |  String Expressions]]
 
*[[scenario-builder-reference-guide/IntegerExpressions |  Integer Expressions]]
 
*[[scenario-builder-reference-guide/FloatingPointExpressions |  Floating Point Expressions]]
 
*[[scenario-builder-reference-guide/Built-inFunctions |  Built-in Functions]]
 
Voice Segment Types
 
*[[scenario-builder-reference-guide/VoiceSegmentTypes |  Voice Segments ]]
 
 
 
 
 
 
 
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Latest revision as of 04:03, 29 May 2024

• 5.19 • 5.2 • 5.3 • 5.8

Scenario Builder Reference Guide

Introduction

Exercises

Scenario Blocks Definitions

Reference