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• 5.19 • 5.3 • 5.8

Scenario Reference Material

In order to maximize the effectiveness of your scenarios, this guide provides reference material on variables, expressions, and voice prompts and segments. Variables and expressions allow your scenarios to pass information from your customers to your contact center and agents, as well as parse data. Voice prompts and segments utilize integrated text-to-speech technology to play prompts to customers.

Standard Fields for CRM Objects

Variables and Expressions

Voice Prompts and Segments