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− | <translate>=Scenario Builder Reference Guide=
| + | =Scenario Builder Reference Guide= |
| Introduction | | Introduction |
− | *[[scenario-builder-reference-guide/Purpose | Purpose]] | + | *[[scenario-builder-reference-guide/About | About]] |
− | *[[scenario-builder-reference-guide/Audience | Audience]]
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− | About the Application
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| *[[scenario-builder-reference-guide/ScenarioBuilderOverview | Scenario Builder Overview]] | | *[[scenario-builder-reference-guide/ScenarioBuilderOverview | Scenario Builder Overview]] |
− | *[[scenario-builder-reference-guide/ScenarioBuilderBasics | Scenario Builder Basics]]
| + | Exercises |
− | Scenario-Building Exercises
| + | *[[scenario-builder-reference-guide/Exercises/Overview | Scenario-Building Exercises]] |
− | *[[scenario-builder-reference-guide/AllScenarioExercises | All Scenario Exercises]] | + | Scenario Blocks Definitions |
− | *[[scenario-builder-reference-guide/HowtoCreateaBasicScenario | Create a Basic Scenario]]
| + | *[[scenario-builder-reference-guide/AboutScenarioBlocks | Scenario Blocks]] |
− | *[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatPopsCaseorContactInformation | Pop Case or Contact Information]]
| + | Reference |
− | *[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | Chat Scenario That Uses Bots]]
| + | *[[Scenario-builder-reference-guide/Reference/Overview | Scenario Reference Material]] |
− | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | Block Specific Incoming Phone Numbers]]
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− | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers | Distribute Surveys to a Percentage of Random Customers]]
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− | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail | Route Callers to the Last Agent and Provide a Voicemail Option]] | |
− | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioSurvey | Voice Scenario Survey]]
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− | *[[scenario-builder-reference-guide/ConversationalIVRScenario | Use Conversational IVR in a Scenario]]
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− | *[[scenario-builder-reference-guide/ScenarioExample | Scenario Example]] | |
− | Downloadable Templates
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− | *[[scenario-builder-reference-guide/AllScenarioTemplates | All Scenario Templates]]
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− | Scenario Block Definitions
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− | *[[scenario-builder-reference-guide/Accept | Accept]]
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− | *[[scenario-builder-reference-guide/AddtoCallingList | Add to Calling List]]
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− | *[[scenario-builder-reference-guide/Answer | Answer]]
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− | *[[scenario-builder-reference-guide/AskaBot | Ask a Bot]]
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− | *[[scenario-builder-reference-guide/AttachedData | Attached Data]]
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− | *[[scenario-builder-reference-guide/BrightPatternCreateObject | Bright Pattern Create Object]]
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− | *[[scenario-builder-reference-guide/BrightPatternDeleteObject | Bright Pattern Delete Object]]
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− | *[[scenario-builder-reference-guide/BrightPatternSearchObject | Bright Pattern Search Object]]
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− | *[[scenario-builder-reference-guide/BrightPatternUpdateObject | Bright Pattern Update Object]]
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− | *[[scenario-builder-reference-guide/ChatBotSelectAccount | Chat Bot Select Account]]
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− | *[[scenario-builder-reference-guide/CollectDigits | Collect Digits]]
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− | *[[scenario-builder-reference-guide/Comment | Comment]]
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− | *[[scenario-builder-reference-guide/ConnectCall | Connect Call]]
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− | *[[scenario-builder-reference-guide/ConnectChat | Connect Chat ]]
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− | *[[scenario-builder-reference-guide/DBExecute | DB Execute]]
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− | *[[scenario-builder-reference-guide/EMail | EMail]]
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− | *[[scenario-builder-reference-guide/ExceptionHandler | Exception Handler]]
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− | *[[scenario-builder-reference-guide/Exit | Exit]]
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− | *[[scenario-builder-reference-guide/FetchURL | Fetch URL]]
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− | *[[scenario-builder-reference-guide/FindAgent | Find Agent ]]
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− | *[[scenario-builder-reference-guide/GetNextRecord | Get Next Record]]
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− | *[[scenario-builder-reference-guide/GetStatistics | Get Statistics]]
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− | *[[scenario-builder-reference-guide/GetUserConfiguration | Get User Configuration]]
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− | *[[scenario-builder-reference-guide/Goto | Goto]]
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− | *[[scenario-builder-reference-guide/IdentifyContact | Identify Contact]]
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− | *[[scenario-builder-reference-guide/If | If]]
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− | *[[scenario-builder-reference-guide/InternalMessage | Internal Message]]
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− | *[[scenario-builder-reference-guide/Log | Log]]
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− | *[[scenario-builder-reference-guide/Menu | Menu]]
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− | *[[scenario-builder-reference-guide/MicrosoftDynamicsCreateObject | Microsoft Dynamics Create Object]]
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− | *[[scenario-builder-reference-guide/MicrosoftDynamicsDeleteObject | Microsoft Dynamics Delete Object]]
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− | *[[scenario-builder-reference-guide/MicrosoftDynamicsScreenPop | Microsoft Dynamics Screen Pop]]
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− | *[[scenario-builder-reference-guide/MicrosoftDynamicsSearchObject | Microsoft Dynamics Search Object]]
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− | *[[scenario-builder-reference-guide/MicrosoftDynamicsSelectAccount | Microsoft Dynamics Select Account]]
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− | *[[scenario-builder-reference-guide/MicrosoftDynamicsUpdateObject | Microsoft Dynamics Update Object]]
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− | *[[scenario-builder-reference-guide/PlayListen | Play-Listen]]
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− | *[[scenario-builder-reference-guide/PlayPrompt | Play Prompt]]
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− | *[[scenario-builder-reference-guide/Record | Record]]
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− | *[[scenario-builder-reference-guide/RequestCallback | Request Callback]]
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− | *[[scenario-builder-reference-guide/RequestInput | Request Input]]
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− | *[[scenario-builder-reference-guide/RequestSkillorService | Request Skill or Service]]
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− | *[[scenario-builder-reference-guide/RetrieveInternalRecord | Retrieve Internal Record]]
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− | *[[scenario-builder-reference-guide/RightNowCreateObject | RightNow Create Object]]
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− | *[[scenario-builder-reference-guide/RightNowScreenPop | RightNow Screen Pop]]
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− | *[[scenario-builder-reference-guide/RightNowSearch | RightNow Search]]
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− | *[[scenario-builder-reference-guide/RightNowSelectAccount | RightNow Select Account]]
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− | *[[scenario-builder-reference-guide/RightNowUpdate | RightNow Update]]
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− | *[[scenario-builder-reference-guide/Salesforce.comDelete | Salesforce.com Delete]]
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− | *[[scenario-builder-reference-guide/Salesforce.comInsert | Salesforce.com Insert]]
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− | *[[scenario-builder-reference-guide/Salesforce.comScreenpop | Salesforce.com Screenpop]]
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− | *[[scenario-builder-reference-guide/Salesforce.comSearch | Salesforce.com Search]]
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− | *[[scenario-builder-reference-guide/Salesforce.comSelectAccount | Salesforce.com Select Account]]
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− | *[[scenario-builder-reference-guide/Salesforce.comUpdate | Salesforce.com Update]]
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− | *[[scenario-builder-reference-guide/SaveSurveyResponse | Save Survey Response]]
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− | *[[scenario-builder-reference-guide/SearchDirectory | Search Directory]]
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− | *[[scenario-builder-reference-guide/Self-ServiceProvided | Self-Service Provided]]
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− | *[[scenario-builder-reference-guide/SendMessage | Send Message]]
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− | *[[scenario-builder-reference-guide/ServiceNowCreateObject | ServiceNow Create Object]]
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− | *[[scenario-builder-reference-guide/ServiceNowScreenPop | ServiceNow Screen Pop]]
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− | *[[scenario-builder-reference-guide/ServiceNowSearch | ServiceNow Search]]
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− | *[[scenario-builder-reference-guide/ServiceNowSelectAccount | ServiceNow Select Account]]
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− | *[[scenario-builder-reference-guide/ServiceNowUpdateObject | ServiceNow Update Object]]
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− | *[[scenario-builder-reference-guide/SetAgentState | Set Agent State]]
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− | *[[scenario-builder-reference-guide/SetCase | Set Case]]
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− | *[[scenario-builder-reference-guide/SetCustomReportingField | Set Custom Reporting Field]]
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− | *[[scenario-builder-reference-guide/SetDisposition | Set Disposition]]
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− | *[[scenario-builder-reference-guide/SetPriority | Set Priority]]
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− | *[[scenario-builder-reference-guide/SetPromptLanguage | Set Prompt Language]]
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− | *[[scenario-builder-reference-guide/SetVariable | Set Variable]]
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− | *[[scenario-builder-reference-guide/StartAnotherScenario | Start Another Scenario]]
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− | *[[scenario-builder-reference-guide/StopPrompt | Stop Prompt]]
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− | *[[scenario-builder-reference-guide/Voicemail | Voicemail]]
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− | *[[scenario-builder-reference-guide/Wait | Wait]]
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− | *[[scenario-builder-reference-guide/WebScreenPop | Web Screen Pop]]
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− | *[[scenario-builder-reference-guide/ZendeskCreateObject | Zendesk Create Object]]
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− | *[[scenario-builder-reference-guide/ZendeskScreenPop | Zendesk Screen Pop]]
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− | *[[scenario-builder-reference-guide/ZendeskSearch | Zendesk Search]]
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− | *[[scenario-builder-reference-guide/ZendeskSelectAccount | Zendesk Select Account]]
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− | *[[scenario-builder-reference-guide/ZendeskUpdate | Zendesk Update Object ]]
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− | Variables and Expressions
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− | *[[scenario-builder-reference-guide/Variables | Variables]]
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− | *[[scenario-builder-reference-guide/StringExpressions | String Expressions]]
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− | *[[scenario-builder-reference-guide/IntegerExpressions | Integer Expressions]]
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− | *[[scenario-builder-reference-guide/FloatingPointExpressions | Floating Point Expressions]]
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− | *[[scenario-builder-reference-guide/Built-inFunctions | Built-in Functions]]
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− | Voice Prompts and Segments
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− | *[[scenario-builder-reference-guide/VoicePrompts | Voice Prompts ]]
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− | *[[scenario-builder-reference-guide/VoiceSegmentTypes | Voice Segments ]]
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− | </translate>
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