From Bright Pattern Documentation
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| − | <translate>= Scenario Reference Materials =
| + | = Reference = |
| − | In order to maximize the effectiveness of your scenarios, this guide provides reference material on variables, expressions, and voice prompts and segments. Variables and expressions allow your scenarios to pass information from your customers to your contact center and agents, as well as parse data. Voice prompts and segments utilize integrated text-to-speech technology to play prompts to customers.
| + | * [[Scenario-builder-reference-guide/Reference/Overview | Overview]] |
| − | | + | * [[Scenario-builder-reference-guide/Reference/CRMObjectsFields | Standard Fields for CRM Objects]] |
| − | == Variables and Expressions ==
| + | * [[Scenario-builder-reference-guide/Reference/VariablesandExpressions/Overview | Variables and Expressions]] |
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/Variables | Variables]] | + | * [[Scenario-builder-reference-guide/Reference/VoicePromptsandSegments/Overview | Voice Prompts and Segments]] |
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/StringExpressions | String Expressions]] | |
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/IntegerExpressions | Integer Expressions]] | |
| − | *[[scenario-builder-reference-guide/VariablesandExpressions/FloatingPointExpressions | Floating Point Expressions]]
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| − | *[[scenario-builder-reference-guide/VariablesandExpressions/Built-inFunctions | Built-in Functions]] | |
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| − | == Voice Prompts and Segments ==
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| − | *[[scenario-builder-reference-guide/VoicePromptsandSegments/VoicePrompts | Voice Prompts ]]
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| − | *[[scenario-builder-reference-guide/VoicePromptsandSegments/VoiceSegmentTypes | Voice Segments ]]
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| − | </translate>
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Latest revision as of 04:03, 29 May 2024
