From Bright Pattern Documentation
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The ''Zendesk Integration Guide'' discusses the following aspects of [http://www.brightpattern.com/zendesk-integrations/ Zendesk integrations]: | The ''Zendesk Integration Guide'' discusses the following aspects of [http://www.brightpattern.com/zendesk-integrations/ Zendesk integrations]: | ||
| − | * [[ | + | * [[zendesk-integration-guide/ZendeskIntegrationSetup|Zendesk Integration Setup]] |
** How to Set Up the Integrated Agent Desktop | ** How to Set Up the Integrated Agent Desktop | ||
| − | * [[ | + | * [[zendesk-integration-guide/SingleSign-OnSetup|Single Sign-On Setup]] |
| − | * [[ | + | * [[zendesk-integration-guide/Screen-PopConfiguration|Screen-Pop]] |
** Configuring Screen-Pop | ** Configuring Screen-Pop | ||
| − | * [[ | + | * [[zendesk-integration-guide/AccessingZendeskDatafromScenarios|Accessing Zendesk Data from Scenarios]] |
| − | * [[ | + | * [[zendesk-integration-guide/IntegratedAgentDesktop|Integrated Agent Desktop]] |
| − | * [[ | + | * [[zendesk-integration-guide/Built-InSoftphoneandClick-to-Call|Built-In Softphone and Click-to-Call]] |
** Zendesk Softphone | ** Zendesk Softphone | ||
** Using the Dialpad | ** Using the Dialpad | ||
** Click-to-Call functionality | ** Click-to-Call functionality | ||
| − | * [[ | + | * [[zendesk-integration-guide/LiveChatandSMS|Live Chat and SMS]] |
** Example Chat | ** Example Chat | ||
| − | * [[ | + | * [[zendesk-integration-guide/ActivityHistory|Activity History]] |
** Becoming Familiar with Activity History | ** Becoming Familiar with Activity History | ||
** Linked Interaction Data | ** Linked Interaction Data | ||
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** Handling Multiple Interactions | ** Handling Multiple Interactions | ||
| − | * [[ | + | * [[zendesk-integration-guide/CallCenterSupervisor|Call Center Supervisor]] |
| − | * [[ | + | * [[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks|Using Zendesk Integration Scenario Blocks]] |
** Example Scenario | ** Example Scenario | ||
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Latest revision as of 04:04, 29 May 2024
Scope
The Zendesk Integration Guide discusses the following aspects of Zendesk integrations:
- Zendesk Integration Setup
- How to Set Up the Integrated Agent Desktop
- Screen-Pop
- Configuring Screen-Pop
- Built-In Softphone and Click-to-Call
- Zendesk Softphone
- Using the Dialpad
- Click-to-Call functionality
- Live Chat and SMS
- Example Chat
- Activity History
- Becoming Familiar with Activity History
- Linked Interaction Data
- Default Settings and Customization Options
- Writing Activity History to Specific Zendesk Tickets
- Handling Multiple Interactions
- Using Zendesk Integration Scenario Blocks
- Example Scenario
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- Example Scenario