From Bright Pattern Documentation
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* Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems. | * Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems. | ||
| − | * In addition to access to all regular agent functions, you must have the privilege '''Use Zendesk'''. (Refer to the Contact Center Administrator application > ''Roles'' > [[ | + | * In addition to access to all regular agent functions, you must have the privilege '''Use Zendesk'''. (Refer to the Contact Center Administrator application > ''Roles'' > [[contact-center-administrator-guide/Privileges|''Interaction Handling'' group of privileges]].) |
* All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the ''Users > Contacts'' tab of the Contact Center Administrator application.) | * All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the ''Users > Contacts'' tab of the Contact Center Administrator application.) | ||
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* Your service provider should be notified if you plan on using a Zendesk integration with your contact center. | * Your service provider should be notified if you plan on using a Zendesk integration with your contact center. | ||
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Latest revision as of 04:04, 29 May 2024
Prerequisites
- Zendesk integration requires that you have admin-level access to both Bright Pattern Contact Center and Zendesk systems.
- In addition to access to all regular agent functions, you must have the privilege Use Zendesk. (Refer to the Contact Center Administrator application > Roles > Interaction Handling group of privileges.)
- All users of the integrated Zendesk/Bright Pattern desktop must have accounts in both systems. For Single Sign-On, these users must have the same email address in both systems. (In the Bright Pattern Contact Center, the user’s email address is configured via the Users > Contacts tab of the Contact Center Administrator application.)
- For types of integration described in this document, Bright Pattern Contact Center version 3.9 or later is required.
- Your service provider should be notified if you plan on using a Zendesk integration with your contact center.
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