From Bright Pattern Documentation
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Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios. | Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios. | ||
| − | == Exercises == | + | == Exercises == |
*[[scenario-builder-reference-guide/Exercises/AllScenarioExercises | All Scenario Exercises]] | *[[scenario-builder-reference-guide/Exercises/AllScenarioExercises | All Scenario Exercises]] | ||
*[[scenario-builder-reference-guide/Exercises/DownloadableTemplates | Downloadable Scenario Templates]] | *[[scenario-builder-reference-guide/Exercises/DownloadableTemplates | Downloadable Scenario Templates]] | ||
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*[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | *[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | ||
*[[scenario-builder-reference-guide/Exercises/ScenarioExample | Scenario Example]] | *[[scenario-builder-reference-guide/Exercises/ScenarioExample | Scenario Example]] | ||
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Latest revision as of 04:10, 29 May 2024
• 日本語
Overview
Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios.
Exercises
- All Scenario Exercises
- Downloadable Scenario Templates
- Create a Basic Scenario
- Pop Case or Contact Information
- Chat Scenario That Uses Bots
- How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
- Block Specific Incoming Phone Numbers
- Distribute Surveys to a Percentage of Random Customers
- Route Callers to the Last Agent and Provide a Voicemail Option
- Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
- Skill-Based Call Routing with an Auto Attendant Choice
- Voice Scenario Survey
- Use Conversational IVR in a Scenario
- Scenario Example
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