From Bright Pattern Documentation
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The following method is used to [[agent-guide/HowtoMakeanInternalCall|make a call]]: | The following method is used to [[agent-guide/HowtoMakeanInternalCall|make a call]]: | ||
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<center>[[desktop-integration-api-net-version-tutorial/Services|< Previous]] | [[desktop-integration-api-net-version-tutorial/Transfers|Next >]]</center> | <center>[[desktop-integration-api-net-version-tutorial/Services|< Previous]] | [[desktop-integration-api-net-version-tutorial/Transfers|Next >]]</center> | ||
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Latest revision as of 04:31, 29 May 2024
Making a call
The following method is used to make a call:
- public ResultCode makeCall(string dnis, Service service, out ADAPI.Item outItem);
The dnis parameter should not contain any non-numeric characters such as “:”, “+”, or “-”.
The output parameter outItem corresponds to the new ACL item generated for the call.
The following event will be raised when the call is dialed:
- public event CallDialingCallback callDialingCallback;
When the other party answers the call and the call is connected, the following event will be raised:
- public event CallConnectedCallback callConnectedCallback;