From Bright Pattern Documentation
Project and Code Setup
- In the Visual Studio project where you wish to use the Bright Pattern Contact Center Desktop Integration API (.NET Version), add references to the assembly ADAPI.dll and ADUtils.dll.
- Instantiate an ADAPI.AgentPlace object.
- Attach event handlers to events generated in ADAPI. This should be done before the agent logs in. For a full list of callback events raised by ADAPI, please consult the API specification.