From Bright Pattern Documentation
(Tracy moved page 5.3:Agent-guide/Introduction/About to 5.3:Agent-guide/Welcome) |
|||
| (6 intermediate revisions by 4 users not shown) | |||
| Line 1: | Line 1: | ||
| − | + | ||
| + | = Welcome to Agent Desktop = | ||
| + | The Bright Pattern ''Agent Guide'' provides instructions for using Bright Pattern Contact Center Agent Desktop, a cloud-based software application that enables you to perform various telecommunication and customer service tasks in Bright Pattern-based private branch exchange (PBX) phone system and contact center environments. | ||
| + | |||
| + | Learn how to use Agent Desktop by exploring the following sections of the ''Agent Guide:'' | ||
| + | |||
| + | * [[Agent-guide/Setup/GettingStarted | Setup]] | ||
| + | |||
| + | * [[Agent-guide/Work/WorkingInAgentDesktop | Working in Agent Desktop]] | ||
| + | |||
| + | * [[Agent-guide/Tutorials/Overview | Tutorials]] | ||
| + | |||
| + | * [[Agent-guide/Help/Overview | Troubleshooting]] | ||
| + | |||
| + | |||
| + | == Audience == | ||
| + | The ''Agent Guide'' is meant to be used as a reference manual, tutorial, and operational handbook by: | ||
| + | |||
| + | * Contact center agents who will use Agent Desktop to provide customer service over the phone and other supported media channels | ||
| + | |||
| + | * Contact center supervisors<ref>Agent Desktop features a separate set of functions for supervisors and campaign operators. These functions are discussed in the Bright Pattern [[Supervisor-guide/Purpose | Supervisor Guide]].</ref> who will use Agent Desktop to manage and monitor their teams | ||
| + | |||
| + | * Campaign operators who are assigned to manage their contact center's outbound campaigns | ||
| + | |||
| + | * Back office employees who will use the Agent Desktop application for their business communications | ||
| + | |||
| + | |||
| + | == Prerequisites == | ||
| + | Readers of this guide are expected to be familiar with basic operations with computer (Windows/Mac) operating systems and Internet applications. | ||
| + | |||
| + | |||
| + | |||
| + | <references/> | ||
Latest revision as of 23:18, 30 July 2024
Welcome to Agent Desktop
The Bright Pattern Agent Guide provides instructions for using Bright Pattern Contact Center Agent Desktop, a cloud-based software application that enables you to perform various telecommunication and customer service tasks in Bright Pattern-based private branch exchange (PBX) phone system and contact center environments.
Learn how to use Agent Desktop by exploring the following sections of the Agent Guide:
Audience
The Agent Guide is meant to be used as a reference manual, tutorial, and operational handbook by:
- Contact center agents who will use Agent Desktop to provide customer service over the phone and other supported media channels
- Contact center supervisors[1] who will use Agent Desktop to manage and monitor their teams
- Campaign operators who are assigned to manage their contact center's outbound campaigns
- Back office employees who will use the Agent Desktop application for their business communications
Prerequisites
Readers of this guide are expected to be familiar with basic operations with computer (Windows/Mac) operating systems and Internet applications.
- ↑ Agent Desktop features a separate set of functions for supervisors and campaign operators. These functions are discussed in the Bright Pattern Supervisor Guide.