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(→‎API Reference: clarifies that SMS/MMS API also supports some messenger integrations)
 
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= API Reference =
 
= API Reference =
 
Bright Pattern uses Postman to host documentation for Bright Pattern Contact Center REST APIs.  
 
Bright Pattern uses Postman to host documentation for Bright Pattern Contact Center REST APIs.  
  
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Postman is a popular REST API client for testing and documenting APIs with examples in multiple programming languages. To view documentation hosted on Postman, simply click the '''Get APIs''' button for the desired API specification, and you will be redirected to Postman's website. From there, you have the option to run the API collection in the Postman application in your own environment.
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Postman is a popular REST API client for testing and documenting APIs with examples in multiple programming languages. To view documentation hosted on Postman, simply follow the link under the desired API specification. From there, you have the option to run the API collection in the Postman application in your own environment.
  
 
Note that JavaScript API documentation is available only on help.brightpattern.com (see the links shown on this page).
 
Note that JavaScript API documentation is available only on help.brightpattern.com (see the links shown on this page).
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<br /><div class="flex-row row"><!--beginning of row 1 -->
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<div class="col-xs-12 col-md-6 col-lg-4"> <!-- start of col 2-->
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==<i class="fa fa-user"></i> Configuration API==
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<div class="flex-row row"><!--beginning of row 1 -->
 
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<div class="col-xs-12 col-md-6 col-lg-4">
 
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<div class="panel panel-default">
 
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<div class="panel-heading"><h4>Agent Desktop APIs <i class="fa fa-desktop" style="float:right; font-size: 20px;"></i></h4></div>
 
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<div class="panel-body">
 
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Access Agent Desktop functions using JavaScript; control agent states and handle calls from .NET-based applications.
 
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<btn>
 
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Get APIs||btn-primary
 
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* 5.3:Desktop-integration-api-net-version-tutorial/Purpose| Desktop Integration API .NET Version Tutorial
 
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* 5.3:Simplified-desktop-net-api-specification/Purpose| Simplified Desktop .NET API Specification
 
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* 5.3:Desktop-javascript-api-specification/Purpose|  Desktop JavaScript API Specification
 
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<div class="panel-heading"><h4>Configuration API <i class="fa fa-user" style="float:right; font-size: 20px;"></i></h4></div>
 
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<div class="panel-body">
 
 
Automate user provisioning with third-party systems using the Configuration API.
 
Automate user provisioning with third-party systems using the Configuration API.
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* [https://documenter.getpostman.com/view/6711197/S1EUtanN Configuration API (on Postman)]
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Get APIs||btn-primary
 
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* https://documenter.getpostman.com/view/6711197/S1EUtanN| Configuration API (on Postman)  
 
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==<i class="fa fa-user"></i> Embedded Desktop API==
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The Embedded Agent Desktop API allows you to use Agent Desktop directly from your webpage.
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* [[latest:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop JS API - (+demo)]]
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* [[latest:AgentDesktop-client-side-javascript-api-specification/APIMethods | New Widget Client-Side JS API]] - [https://help.brightpattern.com/crm-client-example/ (+demo)]
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* [[latest:Desktop-javascript-api-specification/Purpose | Simple JS API for screen-popped pages]]
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* [[Embedded-agent-desktop-sdk-specification/Purpose| Embedded Agent Desktop API]]
  
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<div class="panel-heading"><h4>Embedded Desktop API <i class="fa fa-sign-in" style="float:right; font-size: 13px;"></i></h4></div>
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==<i class="fa fa-microphone"></i> Interaction Content API==
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The Embedded Agent Desktop API allows you to use Agent Desktop directly from your webpage.
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Download recordings as audio files along with their associated metadata with the Interaction Content API.
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* [https://documenter.getpostman.com/view/6711197/S1EUtb1f Interaction Content API (on Postman)] 
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Get APIs||btn-primary
 
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* 5.3:Embedded-agent-desktop-sdk-specification/Purpose | Embedded Agent Desktop API
 
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<div class="col-xs-12 col-md-6 col-lg-4">
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==<i class="fa fa-list"></i> List Management API==
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<div class="panel panel-default">
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Manage the contents of outbound calling lists and Do Not Call lists via third-party applications.
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<div class="panel-heading"><h4>Interaction Content  API <i class="fa fa-microphone" style="float:right; font-size: 20px;"></i></h4></div>
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* [https://documenter.getpostman.com/view/6735878/T1DtdFDu?version=latest List Management API v2.0 (on Postman)]
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<div class="panel-body">
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* [https://documenter.getpostman.com/view/8336025/2sA3Qy5U4z?version=latest List Management API v3.0 (on Postman)]
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Download recording audio files along with their associated metadata with the Interaction Content API.
 
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Get APIs||btn-primary
 
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* https://documenter.getpostman.com/view/6711197/S1EUtb1f | Interaction Content API (on Postman)
 
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==<i class="fa fa-mobile"></i> Mobile/Web Messaging APIs==
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<div class="panel panel-default">
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Develop customer-facing mobile/web messaging apps for advanced chat, voice, and video communications.
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<div class="panel-heading"><h4>List Management API <i class="fa fa-list" style="float:right; font-size: 20px;"></i></h4></div>
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* [[Mobile-SDK-Instruction-Manual/About| Mobile SDK Instruction Manual]]
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<div class="panel-body">
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* [https://documenter.getpostman.com/view/6735878/TzXwFJFP?version=latest Mobile/Web Messaging API v2 (on Postman)]
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Manage the contents of outbound calling lists and Do Not Call lists via third-party applications.
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* [https://documenter.getpostman.com/view/6735877/T1LHGpBY?version=latest Mobile/Web Messaging API v1 (on Postman)]
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Get APIs||btn-primary
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<div class="col-xs-12 col-md-6 col-lg-4"><!-- start of col 3-->
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* 5.3:List-management-api-specification/Purpose | List Management API Specification
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==<i class="fa fa-arrows-alt-h"></i> SCIM-Compliant User Provisioning API==
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Communicate user identity data between identity providers and service providers.
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* [https://documenter.getpostman.com/view/8336025/SVYwJbLw?version=latest SCIM-Compliant User Provisioning API Specification (on Postman)]
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<div class="panel-heading"><h4>Chat/Mobile App APIs <i class="fa fa-mobile" style="float:right; font-size: 24px;"></i></h4></div>
 
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Develop customer-facing mobile/web apps for advanced chat, voice, and video communications.
 
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Get APIs||btn-primary
 
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* 5.3:Mobile-api-plugin-appery-io-tutorial/Purpose| Mobile API Plug-in for Appery.io Tutorial
 
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* 5.3:Mobile-web-api-specification/Purpose| Mobile/Web API Specification
 
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==<i class="fa fa-comments"></i> SMS/MMS API==
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Send, receive, and monitor the delivery of messages via SMS, MMS, and certain [[latest:Messenger-integrations/overview-messenger-integrations| integrated messenger platforms]].
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<div class="panel-heading"><h4>SMS/MMS API <i class="fa fa-comments-o" style="float:right; font-size: 20px;"></i></h4></div>
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* [https://documenter.getpostman.com/view/6711197/S1ETRbny SMS/MMS API Specification (on Postman)]
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Send and receive SMS and MMS messages, as well as track delivery status with the SMS/MMS API.
 
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Get APIs||btn-primary
 
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* https://documenter.getpostman.com/view/6711197/S1ETRbny | SMS/MMS API Specification (on Postman)
 
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==<i class="fa fa-chart-bar"></i> Statistics API==
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Work with subscriptions, real-time statistics, dispositions, and more with the Real-Time Statistics API.
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<div class="panel-heading"><h4>Statistics API <i class="fa fa-bar-chart-o" style="float:right; font-size: 20px;"></i></h4></div>
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* [https://documenter.getpostman.com/view/6735878/T1DwbtSk?version=latest Real-Time Statistics API (on Postman)]
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* [[Real-time-statistics-api/ListofStatistics|List of Statistics ]]
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Work with subscriptions, real-time statistics, dispositions, and more with the Real-Time Statistics API Specification.
 
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* 5.3:Real-time-statistics-api/APIDescription| Real-Time Statistics API Specification
 
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==<i class="fa fa-check"></i> Task Routing API==
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Create and manage tasks with the Task Routing API.
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* [https://documenter.getpostman.com/view/31590362/2sA3XTfLhk Task Routing API (on Postman)]
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Latest revision as of 03:38, 21 November 2024

• 5.19 • 5.2 • 5.3 • 5.8


API Reference

Bright Pattern uses Postman to host documentation for Bright Pattern Contact Center REST APIs.

Postman is a popular REST API client for testing and documenting APIs with examples in multiple programming languages. To view documentation hosted on Postman, simply follow the link under the desired API specification. From there, you have the option to run the API collection in the Postman application in your own environment.

Note that JavaScript API documentation is available only on help.brightpattern.com (see the links shown on this page).


Configuration API

Automate user provisioning with third-party systems using the Configuration API.

Embedded Desktop API

The Embedded Agent Desktop API allows you to use Agent Desktop directly from your webpage.

Interaction Content API

Download recordings as audio files along with their associated metadata with the Interaction Content API.


List Management API

Manage the contents of outbound calling lists and Do Not Call lists via third-party applications.

Mobile/Web Messaging APIs

Develop customer-facing mobile/web messaging apps for advanced chat, voice, and video communications.

SCIM-Compliant User Provisioning API

Communicate user identity data between identity providers and service providers.


SMS/MMS API

Send, receive, and monitor the delivery of messages via SMS, MMS, and certain integrated messenger platforms.

Statistics API

Work with subscriptions, real-time statistics, dispositions, and more with the Real-Time Statistics API.

Task Routing API

Create and manage tasks with the Task Routing API.

Retrieved from "https://help.brightpattern.com/index.php?title=5.19:Api&oldid=161267"