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• 5.2 • 5.3

API Reference

Agent Desktop APIs

Access Agent Desktop functions using JavaScript; control agent states and handle calls from .NET-based applications.

List Management API

Manage the contents of outbound calling lists and Do Not Call lists via third-party applications.

Mobile APIs

Develop customer-facing mobile/web apps for advanced chat, voice, and video communications.

Recording API

Download recording audio files along with their associated metadata.

SMS/MMS API

Send and receive SMS/MMS messages, and track delivery status.

Statistics API

Work with subscriptions, real-time statistics, dispositions, and more.

Tenant Management API

Transfer tenant configuration between various environments, create tenants from templates, and more.

User Management API

Automate user provisioning with third-party systems.