From Bright Pattern Documentation
| Line 16: | Line 16: | ||
*[[zendesk-integration-guide/ActivityHistory | Activity History ]] | *[[zendesk-integration-guide/ActivityHistory | Activity History ]] | ||
*[[zendesk-integration-guide/CallCenterSupervisor | Call Center Supervisor ]] | *[[zendesk-integration-guide/CallCenterSupervisor | Call Center Supervisor ]] | ||
| + | Zendesk Scenario Examples | ||
*[[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks | Using Zendesk Integration Scenario Blocks ]] | *[[zendesk-integration-guide/ZendeskIntegrationScenarioBlocks | Using Zendesk Integration Scenario Blocks ]] | ||
| + | *[[zendesk-integration-guide/ExampleZendeskVoiceScenario| Example Voice Scenario: Search for and Pop Zendesk Ticket ]] | ||
| + | *[[zendesk-integration-guide/ExampleZendeskChatScenario | Example Chat Scenario: Search for and Pop Zendesk User ]] | ||
</translate> | </translate> | ||
Revision as of 20:17, 6 November 2018
<translate>=Zendesk Integration Guide= Introduction
Configuration
- Prerequisites
- Zendesk Integration Setup
- Single Sign-On Setup
- Screen-Pop
- Accessing Zendesk Data from Scenarios
Features and Usage
- Integrated Agent Desktop
- Built-In Softphone and Click-to-Call
- Live Chat and SMS
- Activity History
- Call Center Supervisor
Zendesk Scenario Examples
- Using Zendesk Integration Scenario Blocks
- Example Voice Scenario: Search for and Pop Zendesk Ticket
- Example Chat Scenario: Search for and Pop Zendesk User
</translate>