From Bright Pattern Documentation
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| − | The Bright Pattern Contact Center | + | The Bright Pattern Contact Center focuses exclusively on using the Agent Desktop application to perform supervisor tasks such as agent supervision, campaign management tasks, real-time monitoring of key contact center performance indicators and helping agents with call handling. The guide also explains tasks related to real-time campaign management. Note that the same application is also used by contact center agents to provide customer service over the phone. For descriptions of all tasks related to customer service, see the Bright Pattern Contact Center ''Agent Guide''. |
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Revision as of 22:36, 14 January 2019
• 日本語
<translate>= Purpose= The Bright Pattern Contact Center focuses exclusively on using the Agent Desktop application to perform supervisor tasks such as agent supervision, campaign management tasks, real-time monitoring of key contact center performance indicators and helping agents with call handling. The guide also explains tasks related to real-time campaign management. Note that the same application is also used by contact center agents to provide customer service over the phone. For descriptions of all tasks related to customer service, see the Bright Pattern Contact Center Agent Guide.
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