From Bright Pattern Documentation
< 5.19:Agent-guide | Work
(Created page with "<translate> = Cases and Email = * Overview *agent-guide/Work/GeneralInformationAboutHandlingEmail | About Handling My Cases or Em...") |
|||
| Line 2: | Line 2: | ||
= Cases and Email = | = Cases and Email = | ||
*[[agent-guide/Work/CasesEmail/Overview | Overview]] | *[[agent-guide/Work/CasesEmail/Overview | Overview]] | ||
| − | *[[agent-guide | + | *[[agent-guide/GeneralInformationAboutHandlingEmail | About Handling My Cases or Email]] |
*[[agent-guide/Work/UnderstandingCaseStates | About Case States]] | *[[agent-guide/Work/UnderstandingCaseStates | About Case States]] | ||
*[[Agent-guide/Tutorials/Cases#Accepting_Email | Accepting Email]] | *[[Agent-guide/Tutorials/Cases#Accepting_Email | Accepting Email]] | ||
Revision as of 00:37, 22 January 2019
<translate>
Cases and Email
- Overview
- About Handling My Cases or Email
- About Case States
- Accepting Email
- Cases Versus Threads
- Follow-ups
- Fonts
- Handling Email
- Masking Data
- Retrieving Email from Queue
- Reviewing Email
- Search
</translate>