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• 5.19 • 5.3 • 5.8


Calendar Overview

Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:

  • Schedule and edit events and appointments
  • Reassign events to other contact center users
  • Set reminders
  • Facilitate follow-ups to customers

Articles

The following is a list of articles in this section:

Tutorials

Learn more about using the Calendar in this guide's Tutorials section.