From Bright Pattern Documentation
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= CRM Integrations = | = CRM Integrations = | ||
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| + | <div class="panel-heading"><h4>Oracle Service Cloud <i class="fa fa-wrench" style="float:right; font-size: 20px;"></i></h4></div> | ||
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| + | Learn how to integrate Bright Pattern with Oracle Service Cloud to enable single sign-on, data-driven interaction routing, screen pop, activity history, and click-to-call functions. | ||
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| + | Read the Docs||btn-primary | ||
| + | * 5.3:Rightnow-integration-guide/Purpose | Oracle Service Cloud Integration Guide | ||
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| + | <div class="panel-heading"><h4>Salesforce.com <i class="fa fa-phone" style="float:right; font-size: 20px;"></i></h4></div> | ||
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| + | Integrate Bright Pattern with Salesforce.com (SFDC) applications to enable single sign-on, data-driven interaction routing, screen pop, activity history, and click-to-call. | ||
| + | <btn> | ||
| + | Read the Docs||btn-primary | ||
| + | * 5.3:Sfdc-integration-guide/Purpose | Salesforce.com Integration Guide | ||
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| + | <div class="panel-heading"><h4>ServiceNow <i class="fa fa-check-circle" style="float:right; font-size: 20px;"></i></h4></div> | ||
| + | <div class="panel-body"> | ||
| + | Learn how to integrate Bright Pattern with ServiceNow IT service management software to enable seamless customer conversations using voice, messaging, email, and video. | ||
| + | <btn> | ||
| + | Read the Docs||btn-primary | ||
| + | * 5.3:Service-now-integration-guide/Purpose | ServiceNow Integration Guide | ||
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| + | <div class="col-xs-12 col-md-6 col-lg-4"> | ||
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| + | <div class="panel-heading"><h4>Zendesk API <i class="fa fa-plug" style="float:right; font-size: 20px;"></i></h4></div> | ||
| + | <div class="panel-body"> | ||
| + | Learn how to integrate Bright Pattern with Zendesk to use existing Zendesk data and records in conjunction with live chat, messaging, talk services, and analysis and reporting. | ||
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| + | Read the Docs||btn-primary | ||
| + | * 5.3:Zendesk-integration-guide/Purpose | Zendesk Integration Guide | ||
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Revision as of 23:50, 5 February 2019
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CRM Integrations
Oracle Service Cloud
Learn how to integrate Bright Pattern with Oracle Service Cloud to enable single sign-on, data-driven interaction routing, screen pop, activity history, and click-to-call functions.
Salesforce.com
Integrate Bright Pattern with Salesforce.com (SFDC) applications to enable single sign-on, data-driven interaction routing, screen pop, activity history, and click-to-call.
ServiceNow
Learn how to integrate Bright Pattern with ServiceNow IT service management software to enable seamless customer conversations using voice, messaging, email, and video.
Zendesk API
Learn how to integrate Bright Pattern with Zendesk to use existing Zendesk data and records in conjunction with live chat, messaging, talk services, and analysis and reporting.
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