|
|
| Line 25: |
Line 25: |
| | Scenario Blocks Definitions | | Scenario Blocks Definitions |
| | *[[scenario-builder-reference-guide/ScenarioBlocks | Scenario Blocks]] | | *[[scenario-builder-reference-guide/ScenarioBlocks | Scenario Blocks]] |
| − | *[[scenario-builder-reference-guide/Accept | Accept]]
| |
| − | *[[scenario-builder-reference-guide/AddtoCallingList | Add to Calling List]]
| |
| − | *[[scenario-builder-reference-guide/Answer | Answer]]
| |
| − | *[[scenario-builder-reference-guide/AskaBot | Ask a Bot]]
| |
| − | *[[scenario-builder-reference-guide/AttachedData | Attached Data]]
| |
| − | *[[scenario-builder-reference-guide/BrightPatternCreateObject | Bright Pattern Create Object]]
| |
| − | *[[scenario-builder-reference-guide/BrightPatternDeleteObject | Bright Pattern Delete Object]]
| |
| − | *[[scenario-builder-reference-guide/BrightPatternSearchObject | Bright Pattern Search Object]]
| |
| − | *[[scenario-builder-reference-guide/BrightPatternUpdateObject | Bright Pattern Update Object]]
| |
| − | *[[scenario-builder-reference-guide/ChatBotSelectAccount | Chat Bot Select Account]]
| |
| − | *[[scenario-builder-reference-guide/CollectDigits | Collect Digits]]
| |
| − | *[[scenario-builder-reference-guide/Comment | Comment]]
| |
| − | *[[scenario-builder-reference-guide/ConnectCall | Connect Call]]
| |
| − | *[[scenario-builder-reference-guide/ConnectChat | Connect Chat ]]
| |
| − | *[[scenario-builder-reference-guide/DBExecute | DB Execute]]
| |
| − | *[[scenario-builder-reference-guide/EMail | EMail]]
| |
| − | *[[scenario-builder-reference-guide/ExceptionHandler | Exception Handler]]
| |
| − | *[[scenario-builder-reference-guide/Exit | Exit]]
| |
| − | *[[scenario-builder-reference-guide/FetchURL | Fetch URL]]
| |
| − | *[[scenario-builder-reference-guide/FindAgent | Find Agent ]]
| |
| − | *[[scenario-builder-reference-guide/GetNextRecord | Get Next Record]]
| |
| − | *[[scenario-builder-reference-guide/GetStatistics | Get Statistics]]
| |
| − | *[[scenario-builder-reference-guide/GetUserConfiguration | Get User Configuration]]
| |
| − | *[[scenario-builder-reference-guide/Goto | Goto]]
| |
| − | *[[scenario-builder-reference-guide/IdentifyContact | Identify Contact]]
| |
| − | *[[scenario-builder-reference-guide/If | If]]
| |
| − | *[[scenario-builder-reference-guide/InternalMessage | Internal Message]]
| |
| − | *[[scenario-builder-reference-guide/Log | Log]]
| |
| − | *[[scenario-builder-reference-guide/Menu | Menu]]
| |
| − | *[[scenario-builder-reference-guide/MicrosoftDynamicsCreateObject | Microsoft Dynamics Create Object]]
| |
| − | *[[scenario-builder-reference-guide/MicrosoftDynamicsDeleteObject | Microsoft Dynamics Delete Object]]
| |
| − | *[[scenario-builder-reference-guide/MicrosoftDynamicsScreenPop | Microsoft Dynamics Screen Pop]]
| |
| − | *[[scenario-builder-reference-guide/MicrosoftDynamicsSearchObject | Microsoft Dynamics Search Object]]
| |
| − | *[[scenario-builder-reference-guide/MicrosoftDynamicsSelectAccount | Microsoft Dynamics Select Account]]
| |
| − | *[[scenario-builder-reference-guide/MicrosoftDynamicsUpdateObject | Microsoft Dynamics Update Object]]
| |
| − | *[[scenario-builder-reference-guide/PlayListen | Play-Listen]]
| |
| − | *[[scenario-builder-reference-guide/PlayPrompt | Play Prompt]]
| |
| − | *[[scenario-builder-reference-guide/Record | Record]]
| |
| − | *[[scenario-builder-reference-guide/RequestCallback | Request Callback]]
| |
| − | *[[scenario-builder-reference-guide/RequestInput | Request Input]]
| |
| − | *[[scenario-builder-reference-guide/RequestSkillorService | Request Skill or Service]]
| |
| − | *[[scenario-builder-reference-guide/RetrieveInternalRecord | Retrieve Internal Record]]
| |
| − | *[[scenario-builder-reference-guide/RightNowCreateObject | RightNow Create Object]]
| |
| − | *[[scenario-builder-reference-guide/RightNowScreenPop | RightNow Screen Pop]]
| |
| − | *[[scenario-builder-reference-guide/RightNowSearch | RightNow Search]]
| |
| − | *[[scenario-builder-reference-guide/RightNowSelectAccount | RightNow Select Account]]
| |
| − | *[[scenario-builder-reference-guide/RightNowUpdate | RightNow Update]]
| |
| − | *[[scenario-builder-reference-guide/Salesforce.comDelete | Salesforce.com Delete]]
| |
| − | *[[scenario-builder-reference-guide/Salesforce.comInsert | Salesforce.com Insert]]
| |
| − | *[[scenario-builder-reference-guide/Salesforce.comScreenpop | Salesforce.com Screenpop]]
| |
| − | *[[scenario-builder-reference-guide/Salesforce.comSearch | Salesforce.com Search]]
| |
| − | *[[scenario-builder-reference-guide/Salesforce.comSelectAccount | Salesforce.com Select Account]]
| |
| − | *[[scenario-builder-reference-guide/Salesforce.comUpdate | Salesforce.com Update]]
| |
| − | *[[scenario-builder-reference-guide/SaveSurveyResponse | Save Survey Response]]
| |
| − | *[[scenario-builder-reference-guide/SearchDirectory | Search Directory]]
| |
| − | *[[scenario-builder-reference-guide/Self-ServiceProvided | Self-Service Provided]]
| |
| − | *[[scenario-builder-reference-guide/SendMessage | Send Message]]
| |
| − | *[[scenario-builder-reference-guide/ServiceNowCreateObject | ServiceNow Create Object]]
| |
| − | *[[scenario-builder-reference-guide/ServiceNowScreenPop | ServiceNow Screen Pop]]
| |
| − | *[[scenario-builder-reference-guide/ServiceNowSearch | ServiceNow Search]]
| |
| − | *[[scenario-builder-reference-guide/ServiceNowSelectAccount | ServiceNow Select Account]]
| |
| − | *[[scenario-builder-reference-guide/ServiceNowUpdateObject | ServiceNow Update Object]]
| |
| − | *[[scenario-builder-reference-guide/SetAgentState | Set Agent State]]
| |
| − | *[[scenario-builder-reference-guide/SetCase | Set Case]]
| |
| − | *[[scenario-builder-reference-guide/SetCustomReportingField | Set Custom Reporting Field]]
| |
| − | *[[scenario-builder-reference-guide/SetDisposition | Set Disposition]]
| |
| − | *[[scenario-builder-reference-guide/SetPriority | Set Priority]]
| |
| − | *[[scenario-builder-reference-guide/SetPromptLanguage | Set Prompt Language]]
| |
| − | *[[scenario-builder-reference-guide/SetVariable | Set Variable]]
| |
| − | *[[scenario-builder-reference-guide/StartAnotherScenario | Start Another Scenario]]
| |
| − | *[[scenario-builder-reference-guide/StopPrompt | Stop Prompt]]
| |
| − | *[[scenario-builder-reference-guide/Voicemail | Voicemail]]
| |
| − | *[[scenario-builder-reference-guide/Wait | Wait]]
| |
| − | *[[scenario-builder-reference-guide/WebScreenPop | Web Screen Pop]]
| |
| − | *[[scenario-builder-reference-guide/ZendeskCreateObject | Zendesk Create Object]]
| |
| − | *[[scenario-builder-reference-guide/ZendeskScreenPop | Zendesk Screen Pop]]
| |
| − | *[[scenario-builder-reference-guide/ZendeskSearch | Zendesk Search]]
| |
| − | *[[scenario-builder-reference-guide/ZendeskSelectAccount | Zendesk Select Account]]
| |
| − | *[[scenario-builder-reference-guide/ZendeskUpdate | Zendesk Update Object ]]
| |
| | Reference | | Reference |
| | *[[scenario-builder-reference-guide/VariablesandExpressions | Variables and Expressions]] | | *[[scenario-builder-reference-guide/VariablesandExpressions | Variables and Expressions]] |
