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= Set up an Alterra Integration Account =
 
Integrations with Alterra.ai's Answer Bot and NLP Engine are enabled through integration accounts.
 
 
 
Integration accounts allow your contact center to operate with third-party services. These accounts store the credentials of such services so that Bright Pattern Contact Center can access and work with them.
 
 
 
To set up your Alterra integration account, you will need to plug your Alterra credentials into the integration account properties (see the following descriptions).
 
 
 
== Alterra Properties ==
 
[[File:Alterra-Properties-53.PNG|450px|thumbnail|center|Alterra bot/chat suggestions engine integration account properties]]
 
 
 
 
 
=== Name ===
 
The unique name of this integration account (any). Because you can have multiple integration accounts of the same type, it is helpful to have a descriptive, memorable name.
 
 
 
=== Type ===
 
By default, the type is “Alterra” because you selected this type when adding the account.
 
 
 
=== Url ===
 
The endpoint of your Alterra instance. The default ''Url'' value is ''https://next.alterra.ai/api/faq/v1/''.
 
 
 
=== Method ===
 
The HTTP method. The default is POST.
 
 
 
=== API key ===
 
The API key (string) required to access the service. There is no default value.
 
 
 
You can find your API key in your Alterra account, in ''Settings > My Account''.
 
 
 
=== Maximum suggestions ===
 
''Maximum suggestions'' is the maximum number of suggestions (e.g., 1, 2, or 3) that can be delivered to the Agent Desktop for the agent to select and use in chat replies.
 
 
 
=== Test connection ===
 
Click to be sure Bright Pattern Contact Center can connect to your Alterra instance.
 
 
 
If the credentials are invalid, go back to the Url property and API key and make sure you’ve entered them correctly. Test until you see the success dialog: "Account credentials appear to be valid."
 
 
 
== Save! ==
 
Click '''Apply''' at the bottom of the screen to save your account properties. Your Alterra integration configuration is now complete.
 
 
 
 
 
 
 
 
 
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Latest revision as of 18:03, 10 April 2020

• 日本語
• 5.19 • 5.3 • 5.8

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