From Bright Pattern Documentation
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If you have an existing chat scenario entry, you will need to take the following steps to complete co-browsing configuration. | If you have an existing chat scenario entry, you will need to take the following steps to complete co-browsing configuration. | ||
| − | # In the Properties tab, enable the setting [[ | + | # In the Properties tab, enable the setting [[Contact-center-administrator-guide/ScenarioEntries/MessagingChat#Enable_co-browsing|Enable co-browsing]]. |
| − | # For the [[ | + | # For the [[Contact-center-administrator-guide/ScenarioEntries/MessagingChat#Co-browsing_account|Co-browsing account]] setting, select the name of your Surfly [[Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Co-browsing|integration account]]. |
# When you are finished, click '''Apply'''. | # When you are finished, click '''Apply'''. | ||
Revision as of 20:13, 8 June 2020
<translate>= Configure a Messaging/Chat Scenario Entry = After you are finished creating a Co-browsing integration account, you will add it to an existing messaging/chat scenario entry. If you have not yet created a chat entry, please see Administration Tutorials, section How to Configure Web Chat.
If you have an existing chat scenario entry, you will need to take the following steps to complete co-browsing configuration.
- In the Properties tab, enable the setting Enable co-browsing.
- For the Co-browsing account setting, select the name of your Surfly integration account.
- When you are finished, click Apply.
Note: If you previously configured co-browsing, note that you will need to enable new settings.
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