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This section of the Services & Campaigns [[contact-center-administrator-guide/OutboundTab|Outbound tab]] can be used to verify the correctness and completeness of campaign configuration. The system checks the elements of the current campaign configuration and indicates potential problems. For the recommended process of outbound campaign configuration, see section [[contact-center-administrator-guide/OutboundCampaignConfiguration|Outbound Campaign Configuration]]. | This section of the Services & Campaigns [[contact-center-administrator-guide/OutboundTab|Outbound tab]] can be used to verify the correctness and completeness of campaign configuration. The system checks the elements of the current campaign configuration and indicates potential problems. For the recommended process of outbound campaign configuration, see section [[contact-center-administrator-guide/OutboundCampaignConfiguration|Outbound Campaign Configuration]]. | ||
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[[File:CCA-Services-and-Campaigns-Outbound-Tab-Dignostics-53.PNG|800px|thumbnail|center|Services & Campaigns > Outbound Voice Service > Diagnostics]] | [[File:CCA-Services-and-Campaigns-Outbound-Tab-Dignostics-53.PNG|800px|thumbnail|center|Services & Campaigns > Outbound Voice Service > Diagnostics]] | ||
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You can refer to this ''Diagnostics'' page at any time during the campaign configuration process. For elements that are not configured yet or should be corrected, clicking '''edit''' will take you to the application screen where the corresponding configuration tasks can be accomplished. Remember that clicking '''edit''' takes you away from the ''Diagnostics'' tab, and you will have to either click your browser's Back button to get back to it or navigate back to the ''Diagnostics'' tab again. | You can refer to this ''Diagnostics'' page at any time during the campaign configuration process. For elements that are not configured yet or should be corrected, clicking '''edit''' will take you to the application screen where the corresponding configuration tasks can be accomplished. Remember that clicking '''edit''' takes you away from the ''Diagnostics'' tab, and you will have to either click your browser's Back button to get back to it or navigate back to the ''Diagnostics'' tab again. | ||
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Note that this page also can be consulted in case of problems with campaigns that are already running, as some of such problems can be caused by dynamic configuration changes. | Note that this page also can be consulted in case of problems with campaigns that are already running, as some of such problems can be caused by dynamic configuration changes. | ||
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As shown, you can see examples of the type of completeness checks provided by the ''Diagnostics'' tab. The problem is described in detail, and the '''edit''' link brings you to the page to fix it: | As shown, you can see examples of the type of completeness checks provided by the ''Diagnostics'' tab. The problem is described in detail, and the '''edit''' link brings you to the page to fix it: | ||
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[[File:Configuration-Checks.png|800px|thumbnail|center|Examples of configuration checks]] | [[File:Configuration-Checks.png|800px|thumbnail|center|Examples of configuration checks]] | ||
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Note that you will not necessarily see those same configuration checks in your system; those given are to be used as examples only. The fewer configuration checks you see, the better. When you open the ''Diagnostics'' and it appears to be empty, then you know that your campaign configuration is OK. | Note that you will not necessarily see those same configuration checks in your system; those given are to be used as examples only. The fewer configuration checks you see, the better. When you open the ''Diagnostics'' and it appears to be empty, then you know that your campaign configuration is OK. | ||
Revision as of 04:32, 25 June 2020
<translate>= Outbound - Diagnostics=
This section of the Services & Campaigns Outbound tab can be used to verify the correctness and completeness of campaign configuration. The system checks the elements of the current campaign configuration and indicates potential problems. For the recommended process of outbound campaign configuration, see section Outbound Campaign Configuration.
You can refer to this Diagnostics page at any time during the campaign configuration process. For elements that are not configured yet or should be corrected, clicking edit will take you to the application screen where the corresponding configuration tasks can be accomplished. Remember that clicking edit takes you away from the Diagnostics tab, and you will have to either click your browser's Back button to get back to it or navigate back to the Diagnostics tab again.
Note that this page also can be consulted in case of problems with campaigns that are already running, as some of such problems can be caused by dynamic configuration changes.
As shown, you can see examples of the type of completeness checks provided by the Diagnostics tab. The problem is described in detail, and the edit link brings you to the page to fix it:
Note that you will not necessarily see those same configuration checks in your system; those given are to be used as examples only. The fewer configuration checks you see, the better. When you open the Diagnostics and it appears to be empty, then you know that your campaign configuration is OK.
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