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From Bright Pattern Documentation
< 5.19:Contact-center-administrator-guide
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• 5.19 • 5.3 • 5.8

Contents

  • Contact Center Administrator Guide
    • Introduction
  • Contact Center Administrator IntroductionUser Interface
  • Contact Center Administrator User InterfaceTutorials
  • About TutorialsConcepts
  • About ConceptsUsers and Teams
  • Users & Teams SectionsDirectory
  • Directory SectionsScenario Entries
  • Scenario Entries SectionsScenarios
  • About ScenariosWorkflows
  • WorkflowsServices and Campaigns
  • About Services & CampaignsLists
  • ListsDo Not Call Lists
  • Do Not Call ListsTasks
  • Tasks SectionsCase & Contact Management
  • Case & Contact Management SectionsCall Center Configuration
  • Call Center Configuration SectionsQuality Management
  • Quality Management SectionsReporting
  • Reporting SectionsCustom
  • Custom SectionsSecurity
  • Security SectionsApplication Notes
  • Application NotesAppendices
  • Appendices

Services & Campaigns

  • Services & Campaigns Overview
  • Properties Tab
  • Assignments Tab
  • Lists Tab
  • Dispositions Tab
  • Activity Tab
  • Numbers Tab
  • Service Level Tab
  • Outbound Tab
  • Results Tab
  • Archive Tab
  • Canned Tab
  • Email Tab
  • Task Tab
  • Pre-defined Dispositions
  • Outbound - General
  • Outbound - Calling Hours
  • Outbound - Dial Rules
  • Outbound - DNC
  • Outbound - Diagnostics
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