From Bright Pattern Documentation
imported>Elizabeth |
(Updated via BpDeleteTranslateTags script) |
||
| Line 1: | Line 1: | ||
| − | + | = Scenario Configuration= | |
The following steps will walk you through the process of creating a scenario. | The following steps will walk you through the process of creating a scenario. | ||
| − | == Step 1: Create a web chat scenario. == | + | == Step 1: Create a web chat scenario. == |
# In the Contact Center Administrator application, navigate to ''Configuration > Scenarios > Chat''. | # In the Contact Center Administrator application, navigate to ''Configuration > Scenarios > Chat''. | ||
# At the bottom of the screen, click the '''Add''' "+" button to add a chat scenario. Alternatively, you may select and edit the web chat scenario template called ''Mobile Chat''. | # At the bottom of the screen, click the '''Add''' "+" button to add a chat scenario. Alternatively, you may select and edit the web chat scenario template called ''Mobile Chat''. | ||
| − | == Step 2: Specify screen properties for the scenario. == | + | == Step 2: Specify screen properties for the scenario. == |
# Screen properties for the scenario are displayed on the right side of the screen. Specify all values as you would for any other mobile/web chat scenario. For more information on such screen properties, see the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/Chat|Chat]]. | # Screen properties for the scenario are displayed on the right side of the screen. Specify all values as you would for any other mobile/web chat scenario. For more information on such screen properties, see the ''Contact Center Administrator Guide'', section [[contact-center-administrator-guide/Chat|Chat]]. | ||
# Pay particular attention to the field called ''Messenger Accounts''. In this field, select the name of your LINE@ account or add a new one by clicking the '''add/edit''' link. | # Pay particular attention to the field called ''Messenger Accounts''. In this field, select the name of your LINE@ account or add a new one by clicking the '''add/edit''' link. | ||
| − | |||
[[File:Line-Chat-Scenario-50.png|800px|thumbnail|center|LINE chat scenario]] | [[File:Line-Chat-Scenario-50.png|800px|thumbnail|center|LINE chat scenario]] | ||
| − | == Step 3: Customize your scenario in Scenario Builder. == | + | == Step 3: Customize your scenario in Scenario Builder. == |
# Open your new scenario by double-clicking its name in the Chat list on the left. The scenario will open in the Scenario Builder application. | # Open your new scenario by double-clicking its name in the Chat list on the left. The scenario will open in the Scenario Builder application. | ||
# Before you do anything else, save your scenario by clicking the '''Save As''' button and giving this scenario a unique name, such as "Messenger Chat," to differentiate the new scenario from the scenario template. | # Before you do anything else, save your scenario by clicking the '''Save As''' button and giving this scenario a unique name, such as "Messenger Chat," to differentiate the new scenario from the scenario template. | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
Latest revision as of 04:09, 29 May 2024
• 日本語
Scenario Configuration
The following steps will walk you through the process of creating a scenario.
Step 1: Create a web chat scenario.
- In the Contact Center Administrator application, navigate to Configuration > Scenarios > Chat.
- At the bottom of the screen, click the Add "+" button to add a chat scenario. Alternatively, you may select and edit the web chat scenario template called Mobile Chat.
Step 2: Specify screen properties for the scenario.
- Screen properties for the scenario are displayed on the right side of the screen. Specify all values as you would for any other mobile/web chat scenario. For more information on such screen properties, see the Contact Center Administrator Guide, section Chat.
- Pay particular attention to the field called Messenger Accounts. In this field, select the name of your LINE@ account or add a new one by clicking the add/edit link.
Step 3: Customize your scenario in Scenario Builder.
- Open your new scenario by double-clicking its name in the Chat list on the left. The scenario will open in the Scenario Builder application.
- Before you do anything else, save your scenario by clicking the Save As button and giving this scenario a unique name, such as "Messenger Chat," to differentiate the new scenario from the scenario template.
< Previous | Next >