From Bright Pattern Documentation
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| − | = Create | + | = Create Role for Agents and Create User = |
Users are individuals with access to the Bright Pattern system. Roles are a combination of privileges that allow a user to access specific functionality and define work permissions within the Bright Pattern Contact Center (BPCC). Grouping individual users into roles is necessary for operations organization. | Users are individuals with access to the Bright Pattern system. Roles are a combination of privileges that allow a user to access specific functionality and define work permissions within the Bright Pattern Contact Center (BPCC). Grouping individual users into roles is necessary for operations organization. | ||
== Workflow == | == Workflow == | ||
| − | *Create | + | *Create a role named ''"Agent"'' |
*Create a user account | *Create a user account | ||
*Assign the user to ''Agent'' role | *Assign the user to ''Agent'' role | ||
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Latest revision as of 04:04, 29 May 2024
• 5.19
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