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From Bright Pattern Documentation
< 5.19:Tutorials-for-admins
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• 5.19 • 5.3 • 5.8

Contents

  • Administration Tutorials
  • Overview
  • AI and Bots
  • APIs
  • Chat
  • Configuration
  • Email
  • Forms
  • Integrations
  • Lists
  • Number Provisioning
  • Omni DID
  • Phone Devices
  • Remote Assist
  • Scenarios
  • Services
  • Voice

Configuration

  • Overview
  • Hours of Operation
  • Configuring Exceptions to Standard Office Hours
  • Regional Routing for Remote Agents
  • Warm Transfer to Third Party Caller ID
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