From Bright Pattern Documentation
< 5.8:QM
imported>Tracy |
(Updated via BpDeleteTranslateTags script) |
||
| Line 1: | Line 1: | ||
| − | + | = Eval Console = | |
Eval Console is the area of Agent Desktop's Quality Management section where evaluations happen. The console displays all the tools an evaluator needs to effectively review interactions; tools include [[QM/EvalConsole/Overview#Timeline|call recordings]], [[QM/EvalConsole/Overview#Screen_Recording_Display|screen recordings]], [[QM/EvalConsole/Overview#Transcript_Display|transcripts]], [[QM/EvalConsole/ConductingEvaluations#Evaluation|evaluation forms]], with the functionality to attach evaluation comments to any interaction, and much more. | Eval Console is the area of Agent Desktop's Quality Management section where evaluations happen. The console displays all the tools an evaluator needs to effectively review interactions; tools include [[QM/EvalConsole/Overview#Timeline|call recordings]], [[QM/EvalConsole/Overview#Screen_Recording_Display|screen recordings]], [[QM/EvalConsole/Overview#Transcript_Display|transcripts]], [[QM/EvalConsole/ConductingEvaluations#Evaluation|evaluation forms]], with the functionality to attach evaluation comments to any interaction, and much more. | ||
| Line 10: | Line 10: | ||
[[File:Eval-Console-Chat-54.PNG|650px|thumb|center|Eval Console]] | [[File:Eval-Console-Chat-54.PNG|650px|thumb|center|Eval Console]] | ||
| − | |||
| − | |||
| − | |||
| − | |||
Latest revision as of 04:13, 29 May 2024
Eval Console
Eval Console is the area of Agent Desktop's Quality Management section where evaluations happen. The console displays all the tools an evaluator needs to effectively review interactions; tools include call recordings, screen recordings, transcripts, evaluation forms, with the functionality to attach evaluation comments to any interaction, and much more.
The ability to view and use Eval Console is managed by role and privilege, enabling contact centers to restrict access and editing capabilities for evaluations. For more information, contact your contact center administrator.
Articles
