Latest revision as of 01:31, 7 May 2025

WhatsApp Integration Overview

When integrated with the WhatsApp messaging app, Bright Pattern Contact Center omnichannel cloud call center software enables agents to connect with WhatsApp users via messaging, images, videos, audio files, links, location sharing, and more.

If a WhatsApp integration account is configured in Bright Pattern Contact Center, when a WhatsApp user sends a message to a another messaging channel, it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.

Learn how to:

Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for WhatsApp include:

Content/Capability	Support	Note
Audio attachment	x
Arbitrary attachment	x
Contact	x
Delivery notification	x
Emoji	x	as Unicode symbols
HTML content
Image	x	up to 1MB
Initiate outbound session	x	template-based or within 24 hours
Location	x
Quick-reply buttons	x	limited to a maximum of 3 buttons
Read notification	x
Sticker	x	Can only receive stickers from customers as images
Text message	x	up to 4000 characters
Typing notification
URL	x
Video attachment	x

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@@ Line 8: / Line 8: @@
 * [[Messenger-integrations/task-messenger-integrations-integrate-whatsapp | Integrate WhatsApp with {{BPCC}}]]
 * [[Messenger-integrations/task-messenger-integrations-configure-whatsapp | Configure WhatsApp to integrate with {{BPCC}}]]
+* [[Messenger-integrations/task-messenger-integrations-testing-messenger-integration | Test your messenger integration ]]
+* [[Chat-directives/whatsapp|Use WhatsApp Directives]]
 == Supported Capabilities ==
 {{BPCC}}'s omnichannel platform supports sending many content types in messages. The supported content types and capabilities for WhatsApp include: